Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,538 Reviews
Call Service Center (203) 783-5850

1,538 Reviews of Napoli Indoor Kia - Service Center

Sort by
June 18, 2021

The service received I am always questioning. I don’t trust the quality of the work done. I don’t feel all the technicians have the same level of care in their work. More

by JEN.TRAHAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2021 -

Napoli Kia responded

Jen, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Scott Haverl General Manager

June 17, 2021

The service was great, and quick for all the things I was getting done on my car, and Mike Harvey was really nice and understanding. More

by lindseyjsanchez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2021 -

Napoli Kia responded

Thank you so much for your excellent review, Lindsey! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Napoli Kia. Please don't hesitate to reach out if you need anything else.

June 16, 2021

Frank and the crew at the service center did a great job fixing my car that needed the engine to be replaced Thank you Frank More

by Cstengl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank from service department
Report | Print
Jun 16, 2021 -

Napoli Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you again for choosing Napoli Kia, we look forward to having you as one of our valued customers for many more years to come!

June 16, 2021

Friendly service, cozy environment. Job completed in a timely manner as well. It was a good deal to change oil with coupon for a very competitive price. More

by FETHI.ERON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2021 -

Napoli Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Napoli Kia.

June 15, 2021

Frank in service was very patient and answered all my questions I had about the service. He was very knowledgeable about the car and walked me through it. More

by JLNADZAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
Jun 15, 2021 -

Napoli Kia responded

Thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback!

June 10, 2021

I had a tire blowout on the highway not far from my dealership. I was towed there but service was already closed. The manager and rep. in parts got me a tire so that I could get it mounted somewhere More

by TXDYBUB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
June 10, 2021

Friendly and great staff, very helpful. I have been going here for years. They are willing to help you the best way they can. I would recommend them to all my friends. More

by brooklynnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 09, 2021

Thanks to Frank at Kia Service he always gets me in and out quickly and he has excellent customer service skills .thanks Frank and Kia of Milford More

by ASAMAHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Report | Print
June 09, 2021

Napoli Salesman made the transition from a rental car to a new car, easy and affordable. I've been very happy with the service experiences I've had, as well. well trained Staff. More

by JANRUS2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ira Osu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 09, 2021

Frank Cerbone explained everything about the work that was needed on my car. Waiting area was clean and a pleasant place to wait for my car. More

by PRSTARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerbone
Report | Print
1
...
133
134
135
...
154