Napoli Indoor Kia - Service Center

The Kia dealership in Milford was thorough and friendly, the staff is easy to work with. the staff is easy to work with. More

I scheduled an appointment weeks in advance. However, when I showed up on the appointment date, the dealership had not ordered the parts needed. This seemed like poor communication and poor prep However, when I showed up on the appointment date, the dealership had not ordered the parts needed. This seemed like poor communication and poor preparation. If the parts were not ordered, I could have been notified in advance to reschedule. It's frustrating to only learn this after I showed up. Thus, I could not get the service at that time. More

I found Jennifer to be very helpful, kind and polite. She gives swift service to her. Customer me and I thank you very much Jennifer for explaining things to me. She gives swift service to her. Customer me and I thank you very much Jennifer for explaining things to me. More

So impressed with the organization for a compete maintenance of my Honda .complimentary ride home and back .to the rating report of my car maintenance of my Honda .complimentary ride home and back .to the rating report of my car More

Marissa was most helpful with setting me up with my appointment, then arranging for a shuttle so I could get out while the repairs were done, which took about 3 hrs. She communicated clearly during the appointment, then arranging for a shuttle so I could get out while the repairs were done, which took about 3 hrs. She communicated clearly during the inspection about additional issues that required attention and provided cost estimates so I could decide what to do. The video of the inspection and status report on the vehicle was clear and is a good way to give customers assurance of what is being done. The shuttle driver was very friendly and efficient. More

It was okay until it wasn't. Shuttle driver went home so I had to find a way back to Napoli Kia from work. My bill wasn't what was told to me. My car was parked in the back surro Shuttle driver went home so I had to find a way back to Napoli Kia from work. My bill wasn't what was told to me. My car was parked in the back surrounded by 4 cars and of course the keys to the one car they found took much effort to get my car out and almost got locked in. More

Jen was very helpful. Went over everything that was going to be looked at . Service was timely Went over everything that was going to be looked at . Service was timely More

All the personnel at Napoli Kia are very knowledgeable of the vehicle and pricing is very fair there is no pressure to do additional work when recommended and I received a Video of my vehicle before any work the vehicle and pricing is very fair there is no pressure to do additional work when recommended and I received a Video of my vehicle before any work was performed very satisfied with the dealership More

I go to them for all my car needs . Jenn is cool and they get me in and out Jenn is cool and they get me in and out More

Good service, I had to return to have the meter reset. Would have liked the attention to detail Would have liked the attention to detail More