Napoli Indoor Kia - Service Center

Where do I even begin? I bought my car in from this dealership and from that initial experience I should’ve run for the hills. I had gone with my parents to the dealership I bought my car in from this dealership and from that initial experience I should’ve run for the hills. I had gone with my parents to the dealership as this was my first car buying experience and needed guidance. We had agreed on a specific price that reflected my previous cars trade in value. On the big day to officially buy the car, I went by myself. Upon signing the paperwork I noticed that they completely switched the price and added on a lot of extras that we had previously agreed I didn’t want. The price difference was roughly $15,000. The process was beyond frustrating and disappointing that I decided I did not want to proceed with the sale. When I asked for my car that I planned to trade in back, they admitted it was already stripped of all its decals and had a for sale sign on it in the lot… mind you this is BEFORE I signed anything. I left the dealership upset and the next day after a long debate they agreed to honor the initial price, so I bought the car. I brought it for multiple repairs and everytime it was never covered under warranty or any recalls, but hey that’s dealerships am I right? One time in the past I needed an oil change and the tires rotated, I brought my car to the dealership. Shortly after picking up the vehicle the tire pressure light came on. I called them immediately and they said it would go away in the next day I just had to reset my settings. A week later it hadn’t gone away so I called them again and they said I would need to bring it back for them to fix it. I worked a 8:30-5:30pm job in a town an hour away from the dealership. So they expected me to take time off to go fix something that was never a problem prior to bringing it there? My light was never on prior to the visit. When I finally made time to go to the dealership they said that it wouldn’t be free of costs because there was no proof the light wasn’t on prior or didn’t turn on long after the visit to the dealership. From then I used third party mechanics who were reliable. Fast forward In October 2024 my car went into limp mode. We had heard there was a recall that could potentially be the issue as it matched the code reader code. We had it towed to Kia and they said that an engine piece needed to be replaced that cost $1000 and it was not covered by the recall or warranty. We reluctantly paid for them to replace the piece even though we knew we could go somewhere cheaper. 3 months later the car goes into limp mode again and this time another piece went bad and it would cost $2200 to fix. ($600 part and labor costs). Again reluctantly we agreed for them to do what was necessary. Upon picking up my car my husband noticed that my windshield wipers were damaged and had the rubber ripped off. Yup you read that right. When he brought it to their attention they said that their parts/service team had already left for the day but that they would replace it free if cost, I would just need to come back when convenient for me to fix. Convenient for me? I had windshield wipers when it arrived?? I called the dealership and asked for a refund instead as I did not want them to install the wipers on my vehicle. The service rep I spoke to said they would reach out to the service manager and get back to me. I still have yet to hear back. Since then it has rained and snowed, I had to drive with no windshield wipers. This happened at the end of January and as of February 18th I haven’t heard anything. My husband went to our local parts store and installed them himself. This is unacceptable. Although I am disappointed to hear many others had a similar experience with this dealership, it’s validating to know who the common denominator is in these issues. Going forward I will not be servicing my car at this dealership and definitely not buying my next car there. Save yourself the money pit and headache. More

The experience at Napoli Kia was amazing Jenn rios was the best she was very professional and knew a lot of information about cars the best she was very professional and knew a lot of information about cars More

The service staff always goes the extra mile for the customer. Marrisa has always made sure that I was satisfied with the work being performed and helped me through my need to have the car before the we customer. Marrisa has always made sure that I was satisfied with the work being performed and helped me through my need to have the car before the weekend. I am very satisfied with Napoli service. More

Excellent service. The staff is exceptional. I live in New Jersey and make it a point to get my car serviced in Conneticut because they are amazing The staff is exceptional. I live in New Jersey and make it a point to get my car serviced in Conneticut because they are amazing More

The women in the office are rude, not once did any of the four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no o four smile. They act like they are doing You a big favor. Everything that I had a problem with on this car, There is a no recourse, there is no offer of speaking with the mechanic, they are right and you as the customer are wrong! More

I am writing to express my frustration with the ongoing lack of communication and responsiveness from your team. I understand the importance of gathering client feedback, and I am willing to fulfill that r lack of communication and responsiveness from your team. I understand the importance of gathering client feedback, and I am willing to fulfill that request. However, I find it difficult to provide constructive input when my efforts to reach out, including multiple calls to your desk number, have gone unanswered. As a client, I am committed to helping improve the services you offer, but the unresponsiveness and apparent lack of care from your staff are concerning. When I attempt to engage, it feels as though my concerns are not valued, and I am left with the impression that communication is not a priority. I will be forwarding the proof of my attempts to contact you to the CEO, as I believe this issue needs to be addressed at a higher level. I sincerely hope that this can be resolved promptly. More

Friendly, concerned re: my needs, thorough inspection, knowledgeable - work completed within estimated timeframe., Comfortsble waiting area knowledgeable - work completed within estimated timeframe., Comfortsble waiting area More

I booked the complimentary shuttle but when I came there, they said no shuttle for the week, if you want you have to go back home and come in next week. Why dealer let me booked the shuttle service and then they said no shuttle for the week, if you want you have to go back home and come in next week. Why dealer let me booked the shuttle service and then told me, they do not have it when I came there, it's really waste my time. More

Good service good service good service good service Good service good service good service good service service good service good service good service More

Whenever I come to service my car they give me the best treatment and the staff is very professional and they make me feel very special, Cournie was very nice treatment and the staff is very professional and they make me feel very special, Cournie was very nice More