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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,546 Reviews
Call Service Center (203) 783-5850

1,546 Reviews of Napoli Indoor Kia - Service Center

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December 02, 2022

Service dept was very accommodating and it was a pleasure and also the new video and texting about my car was great too. More

by stevo017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Dec 05, 2022 -

Napoli Kia responded

We're glad to hear it! Thank you for being a Napoli Kia customer!

November 28, 2022

Everyone was very nice. I was told it would take 1 1/2 hours and it did. I appreciated the honesty More

by Irene
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2022 -

Napoli Kia responded

Thanks for sharing your experience, Irene! It was a pleasure having you visit us here at Napoli Kia and we hope to see you again in the future!

November 26, 2022

I very pleased with the service ,especially today with the new techniques to see what they doing More

by Andros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Napoli Kia responded

Thanks for the fantastic feedback, Andros! We're grateful for your support and look forward to your next visit with us here at Napoli Kia!

November 25, 2022

I have used Napoli Kia numerous times, I have always been satisfied. Scheduling is easy, they’re generally pretty quick, and I find the prices to be reasonable in comparison to others. More

by RACHELCROSBY9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Napoli Kia responded

Thank you for being a Napoli Kia customer! We're grateful for your support and look forward to your next visit!

November 25, 2022

Everyone was really nice. I didn’t have to wait too long for my car . They had a nice waiting room. More

by Tbelline80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Napoli Kia responded

Thank you! We're glad you had a positive service visit at Napoli Kia!

November 24, 2022

Good customer service, fast and knowledgeable of their work.They were punctual and informative. Very pleasant. More

by cherylreedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Napoli Kia responded

Thank you for rating Napoli Kia five stars, Cheryl! We look forward to seeing you again next time!

November 23, 2022

Josh is the best, he is excellent with follow ups and extremely polite and customer focused. He is very knowledgeable about his function. More

by TCAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Napoli Kia responded

Thanks for the five stars! We're honored to hear that Josh could assist you during your visit with us here at Napoli Kia. We hope to see you back!

November 22, 2022

I told the person who made my appointment that I had to be somewhere by 11:30. He gave me an 8:30 appointment and said I would be out in 1 hour. It took 2 hours and instead of being able to go home before More

by SALLIE0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2022 -

Napoli Kia responded

Hi Sallie, I'm sorry that the service went over the estimated time. We appreciate your purchase and hope to provide you with a quicker appointment next time! -Napoli Kia

November 22, 2022

The staff was courteous and gets you in and out as best they can. Great team. Josh was great. More

by KGIBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Iribarren
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Nov 23, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback! We appreciate you trusting Josh & the Napoli Kia team with your business and hope we have the opportunity to work with you again in the future!

November 19, 2022

Loved the personal attention and regular communication. Only negative was that the hours that shuttle services were absolutely useless for any one using the local train station More

by Dyanik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Report | Print
Nov 21, 2022 -

Napoli Kia responded

Thank you for the review and feedback - we will make sure it gets passed along to the team for further consideration. We appreciate you trusting Napoli Kia with your business and hope we have the opportunity to serve you again in the future. Take care!

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