Back

Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,550 Reviews

1,550 Reviews of Napoli Indoor Kia - Service Center

Sort by
November 11, 2022

This dealership is reliable and prompt with their service. I highly recommend them for sales and repairs. More

by josedepina30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Napoli Kia responded

Thank you for trusting the Napoli Kia team with your automotive needs! We appreciate your loyal business and look forward to your next visit!

November 10, 2022

Service drive workers need to be attentive! When I arrived there was no one to great me More

by Aalicea149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Napoli Kia responded

Hi Aalicea, We understand your frustration and appreciate your patience with us as we continue to experience unprecedented challenges. We hope that we can have an opportunity to hear more about your experience so we can better address these concerns and regain your confidence in us. Please reach out if you have time. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

November 09, 2022

Good service all around and was given a ride home as I had no transportation More

by LINDA_DOHERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Napoli Kia responded

We're glad we could help, Linda! Thank you for choosing Napoli Kia!

November 08, 2022

Went in for two recalls and an oil change. Was not told the new price for an oil change because they put synthetic oil in my car now. I knew it would’ve been around $35 for an oil change and n More

by CCFONTANEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Napoli Kia responded

Hello - we're sorry that we did not provide you with clear communication regarding your oil change. If you wish to discuss this further, feel free to reach out to our team.

November 08, 2022

Very warm and friendly environment with knowledgeable employees, I had an amazing experience. Best of all i got vehicle i wanted More

by Cheynelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Napoli Kia responded

We appreciate you taking the time to leave us your kind review, Cheynelle! We're so glad you feel confident coming to Napoli Kia and look forward to seeing you again! Thank you!

November 06, 2022

I am unhappy with my service. I still here noises all the time when breaking. Everyone was polite who worked there More

by marinotherese94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Nov 18, 2022 -

Napoli Kia responded

Hi Therese, We're sorry to hear that you're still experiencing issues with your vehicle. Please reach out at your earliest convenience so we can remedy this. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

November 06, 2022

Bought car, had to have work on it within a week. Still waiting on call More

by Mottlm72
Recommend Dealer
No
Employees Worked With
David in sales. Waiting on call back
Nov 18, 2022 -

Napoli Kia responded

We're sorry to hear about this disappointing news. Please feel free to reach out to us directly so we can try to assist. Salvatore Liuzzo - General Sales Manager - 203-787-5850

November 05, 2022

My service was quick and curious. Jose was very attentive. Thank you very much for asking 😊 More

by TREKY8OF81
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
Nov 08, 2022 -

Napoli Kia responded

Thank you for the kind review! Jose & the team hope to see you again next time here at Napoli Kia!

November 02, 2022

I was treated with a level of excellence and professionalism…. Often explaining nthe process of lengthy wait time …. More

by bishopmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
4.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2022 -

Napoli Kia responded

We're glad you had a positive experience and appreciate your honest feedback! Thank you for being a Napoli Kia customer!

November 01, 2022

No good worst costumer service dont fix nothing and dont check the problem no good More

by Luciano0423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Napoli Kia responded

Hello - I'm disappointed to see this review and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please contact me directly? Thank you, Ruben Burgos - Service Mgr - 203-787-5850

...
87
...