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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
798 Reviews
Welcome to National Dodge Chrysler Jeep RAM, your Jacksonville, NC serving Wilmington, New Bern, Greenville, Havelock. We'd love to be your chosen Chrysler, Dodge, Jeep and RAM in Eastern North Carolina. If you're looking for a new car, used car, car financing, car parts, or service, let us help you out. At National Dodge Chrysler Jeep RAM, our new inventory is full of the exciting makes and models you're looking for. Take the 2022 RAM 1500 for example, a powerful rugged truck that's perfect for all of your working needs. Or the 2022 Dodge Charger, a classic and legendary car, is also available in our showroom. We even carry the adventurous 2022 Jeep Wrangler. No matter what kind of car you prefer, we'll help you put you behind the wheel of your ideal vehicle at National Dodge Chrysler Jeep RAM.
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2223 N Marine Blvd

Jacksonville, NC

28546

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Showing 798 reviews

August 22, 2017

Excellent It was a excellent experience. The customer service was outstanding and the service advisor Darrell Graham was awesome. Thank you guys for a wonderful More

by Breezy 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darrell Graham, David Moran
August 20, 2017

Great service, helpful, and very knowledgeable. Not just the salesman but everyone was helpful and extremely nice. My service and experience was amazing a More

by Tjweirich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris K
August 17, 2017

Salesmanship Wes is a good salesman, not trying to goad, or intimidating you, and I respect that in a salesman more than any other quality. A lot of sales people d More

by Sam
Recommend Dealer
Yes
Employees Worked With
Wesley Taylor
August 15, 2017

Great Service!! Helpfull and reasonable. Great trade in value on old car. Knowledgeable about vehicle and rebates offered. Able to work with not perfect credit. Thank More

by Meljones
Customer Service
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Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Bell
August 11, 2017

Great experience all around! Great customer service all around! Betty and Kathy helped me with great knowledge and customer service to get me in the vehicle I needed, trade in a v More

by RebekkaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Betty Hurd
August 11, 2017

Service Dept Disappointment First time visit ever, today. Online appointment made 4 days ahead of time. Jeep needs recall service. I arrive to learn that "nobody looks at appoint More

by harvi5604
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Waller
Aug 15, 2017 -

National Dodge Chrysler Jeep Ram responded

Dave Burford here, Business Development Manager. Really sorry that you had to experience such a delay in having a recall performed on your vehicle. As you may not be aware, in the case of some recalls, we are able to order an ample supply of required parts once they become available; however, in most cases, the manufacturer requires us to order individual parts for each individual Vehicle Identification Number (VIN). Regardless of the recall, customers are required to make a service appointment, at which time we research the vehicle to determine if any recalls are pending. If a recall is pending and we have parts on hand, we simply complete the recall. If a recall is pending and we are required to order parts, parts are placed on order and completion of the recall is rescheduled. For information, regardless of the reason for your service visit, for example, a routine oil change, we do, as a matter of routine, scan each vehicle for pending recalls and advise our customers of such. While it may appear to you that we were not prepared for your service visit, hope you can understand that it's simply a process that the manufacturer requires us to follow prior to ordering parts. If I may be of further assistance to you, please feel free to contact me.

Aug 15, 2017 -

harvi5604 responded

By your response: "Regardless of the recall, customers are required to make a service appointment, at which time we research the vehicle to determine if any recalls are pending. If a recall is pending and we have parts on hand, we simply complete the recall. If a recall is pending and we are required to order parts, parts are placed on order and completion of the recall is rescheduled." its clear you missed my point: "Online appointment made 4 days ahead of time. Jeep needs recall service. I arrive to learn that "nobody looks at appointments". That means parts weren't ordered in preparation for the appointment (1-2 days delivery I was told)." So the appointment was made, and nobody acted on it. Period. Its now 2 full business days since my visit. I trust I'll be hearing from the service department soon regarding delivery of parts and schedule of service.

August 10, 2017

Straightforward, direct and transparent Chris gave very good information about the Charger, particularly the electronic features, and was direct in the negotiation. He was personable and eas More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Weaver
August 07, 2017

A Pleasent Experince Buying A Car Who would Think Tom Bell & DJ Moran they went out of there way to find a car that I wanted and needed. They treated me very well. They answered all my questi More

by julton44
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bell, David Moran
August 01, 2017

I bought a new car? Everyone was friendly and helpful, I never felt pressured or uncomfortable. I would and have already recommended National Dodge to friends. Came in More

by Annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demitreis Sarmiento
August 01, 2017

Jeffrey is the man!!! Dude was awesome and did a fantastic job getting us the car we desperately needed. Very personable and wonderful! We will for sure be back to see him More

by saltytribeco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Baker
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