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National Dodge Chrysler Jeep Ram - Service Center

Jacksonville, NC

4.4
294 Reviews

294 Reviews of National Dodge Chrysler Jeep Ram - Service Center

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February 09, 2024

I had a scheduled oil change and tire rotation. They were on time and very friendly More

by larrycran55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your scheduled oil change and tire rotation appointment went smoothly and that our team was able to provide you with timely and friendly service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

February 08, 2024

Ryan Brown, Trisha take such good when our vehicle needs to be taken in to get worked on. Very professional, kind and caring.. More

by fritzandkathy2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha
Feb 09, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group for your vehicle service needs, and for sharing your positive experience with us! We're delighted to hear that Ryan Brown and Trisha provided you with such exceptional service. Our team strives to deliver professionalism, kindness, and care to every customer, and it's wonderful to know that they exceeded your expectations. We appreciate your trust in us and look forward to continuing to provide you with top-notch service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.

February 04, 2024

Very professional and explained everything well, was in and out in the time frame they quoted and made the process very easy. More

by LAUREN.MABB27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for the fantastic review! We're thrilled to hear that our team provided you with a professional and seamless experience. Making the car-buying process easy and efficient is always our aim, and it's great to know we hit the mark for you. If you ever have more questions or need assistance in the future, feel free to reach out. Safe travels, and thanks for choosing National Automotive Group!

January 31, 2024

Kitrell provided great customer service. Excellent communication the entire time. Kept us informed. Would recommend. More

by sabsbenson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your fantastic 5-star review with us! We're delighted to hear that Kitrell provided you with great customer service and maintained excellent communication throughout the entire process. Keeping our customers informed is a priority for us, and we're pleased to have met your expectations. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again, and thank you for choosing National Automotive Group.

January 30, 2024

National does amazing and timely work. There are one of the most efficient dealerships I have ever encountered. More

by MCNEAL_LORENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo McNeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review! We're thrilled to hear that you found our services at National Automotive Group to be amazing and timely. Efficiency is a key focus for us, and we're delighted that you consider us one of the most efficient dealerships you've encountered. Your feedback motivates us to continue delivering exceptional service. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We appreciate your trust in us and look forward to serving you again in the future.

January 28, 2024

The customer service personnel are great. Kitrell assisted me and as always was helpful and very courteous as well as professional More

by timcaviness2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a wonderful 5-star review! We're delighted to hear that our customer service personnel, particularly Kitrell, provided you with great assistance. It's fantastic to know that Kitrell was helpful, courteous, and maintained a high level of professionalism throughout your experience. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again and appreciate your trust in our services.

January 26, 2024

Great service and speedy! Thank you Trisha! She is very knowledgeable and customer focused. Thank you for a stress free experience. More

by tlcalahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a great service experience and that Trisha played a key role in making it stress-free for you. Trisha is indeed a valuable member of our team, and we appreciate your acknowledgment of her knowledge and customer-focused approach. Your satisfaction is our priority, and we're delighted to have provided you with a speedy and stress-free experience. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again and appreciate your trust in us.

January 26, 2024

This dealership has always done great work and I would highly recommend them for service. More

by fablackburn84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review! We truly appreciate your continued trust and loyalty. It's fantastic to hear that you've consistently experienced great service with us. Your recommendation means a lot, and we're grateful for the opportunity to serve you. If there's anything more we can do to enhance your experience or if you have any friends or family in need of automotive service, we would be honored to assist them as well. Thank you again for choosing our dealership, and we look forward to serving you in the future.

January 26, 2024

ALL OF THE WORK ON MY JEEP IS DONE HERE. SERVICE IS GREAT AND COMPLETED IN A TIMELY MANNER More

by CURTIS HICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRISHA LAUFFER SERVICE ADVISOR
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your 5-star review with us! We're thrilled to hear that you choose us for all the work on your Jeep and that you consistently experience great service completed in a timely manner. Your loyalty is greatly appreciated, and we're dedicated to maintaining the high standard of service you've come to expect from us. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to continuing to provide you with excellent service for your Jeep. Thank you for choosing our dealership!

January 26, 2024

Service department was very knowledgeable and understanding of what I need. Very speedy and proficient. More

by dsmith6019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kitrell Earley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review with us! We're delighted to hear that our service department met your expectations and provided you with a knowledgeable and understanding experience. Efficiency and proficiency are priorities for us, and we're glad to know that we could address your needs promptly. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We appreciate your trust in our service department, and we look forward to serving you again in the future.

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