National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We are thrilled to hear that you are always pleased with the service provided by our dedicated staff. Our team takes pride in being friendly, helpful, and knowledgeable to ensure that your automotive needs are met with the highest standards. Your kind words serve as motivation for us to continue delivering exceptional service to all our customers. We appreciate your trust in National Automotive Group, and we look forward to serving you for many more years to come. If you have any further feedback or if there's anything specific you'd like to share, please feel free to reach out. We value your input and strive to continuously improve our services. Thank you once again for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our support staff to be excellent and that our waiting area left a positive impression on you. Providing a comfortable and enjoyable environment for our customers is a top priority for us. We are also delighted to learn that your issue was addressed quickly and professionally. Customer satisfaction is at the core of our values, and it's rewarding to know that our team delivered on that front for you. If there's anything more we can do for you or if you have any suggestions for improvement, please don't hesitate to reach out. We truly appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group! We're delighted to hear that we could promptly assist you, even without an appointment, and efficiently address the issue with the bolt in your tire. It's great to know that your tires were still under warranty, and we were able to provide a quick and effective solution with a patch within an hour. Customer satisfaction is our top priority, and we appreciate your trust in National Automotive Group. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

We are thrilled to receive your positive feedback and appreciate you taking the time to share your experience at National Automotive Group! It's fantastic to hear that you consistently receive the best service when you visit us. We take great pride in delivering top-notch service, and knowing that you would recommend us to your friends is the highest compliment we could receive. Your trust and loyalty mean the world to us. If there's anything specific that stood out to you during your visits or any way we can further enhance your experience, please let us know. We are always looking for ways to improve and exceed our customers' expectations. Thank you again for choosing National Automotive Group. We look forward to serving you and your friends for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team at National Automotive Group! We are delighted to hear that you found our service quick, reliable, and the team to be exceptional. Our Service Writers and mechanics take great pride in delivering outstanding service, and it's always rewarding to know that their efforts are recognized. We strive to go above and beyond to ensure our customers feel supported and valued. Your encouraging words inspire us to continue providing top-notch service, and we're grateful for your trust in National Automotive Group. If there's anything more we can do for you or if you have any suggestions for improvement, please feel free to reach out. Thank you again for choosing National Automotive Group. We look forward to serving you for all your automotive needs in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback regarding your recent service experience at National Automotive Group. We sincerely appreciate your honest review and want to express our gratitude for your patience throughout the process. We apologize for any inconvenience caused by the miscommunication regarding the brake pedal replacement and the scheduling challenges you faced. Your experience is important to us, and we're committed to learning from it to improve our services. We're glad to hear that the service was eventually completed to your satisfaction, and your Jeep is now in great condition. We have taken note of your concerns and will be addressing them internally to ensure a smoother process for future appointments. If there's anything else we can do for you or if you have further feedback, please feel free to reach out. Your insights are invaluable in helping us enhance our customer experience. Thank you for choosing National Automotive Group, and we appreciate your understanding.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Greene and our team at National Automotive Group! We're thrilled to hear that your 0730 appointment went smoothly, and that Greene's upbeat and professional service stood out to you. We appreciate your feedback on the extra steps taken to bring your truck around and exchange final pleasantries. At National Automotive Group, we believe in going the extra mile to provide exceptional customer service, and it's great to know that these efforts are appreciated. Your mention of the welcoming atmosphere created by our team members, from the GM down, is truly heartening. We strive to make every visit enjoyable for our customers, and your feedback reinforces that we're on the right track. If there's anything else we can do for you or if you have further comments, please feel free to reach out. We look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful 5-star review of Kitrell and our team at National Automotive Group! We are thrilled to hear that you consistently experience kindness, efficiency, and professionalism during your visits. Kitrell and the entire team are dedicated to providing excellent service, and your positive feedback is truly appreciated. We strive to make every interaction with our customers a positive one, and it's rewarding to know that we've met your expectations. If there's anything else we can do for you or if you have additional feedback to share, please don't hesitate to reach out. We value your continued trust and look forward to serving you in the future. Safe travels, and thank you for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with our service advisor. We are delighted to hear that our team was able to provide you with a quick and efficient check-in and check-out process, even ahead of schedule. At National Automotive Group, we strive to prioritize customer satisfaction, and your feedback is a testament to our commitment to excellence. We appreciate your trust in our services, and we look forward to continuing to meet and exceed your expectations in the future. If you have any further comments or suggestions, please feel free to reach out. Safe travels, and thank you for choosing National Automotive Group for your automotive needs.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait and any inconvenience you experienced during your recent visit to our service center. We appreciate your constructive comments and would like to assure you that we take them seriously as we continually strive to improve our services. We are pleased to hear that you found our service managers to be kind, but we regret that the speed of our service did not meet your expectations. Your concerns about the communication process and the delay in completing the headlight replacement have been noted, and we are actively addressing these issues with our team to enhance the overall customer experience. In the future, we are committed to improving our communication protocols and ensuring that our customers are kept informed about the progress of their vehicle repairs. Please accept our sincere apologies for any frustration caused, and we would welcome the opportunity to make it right. If you have any further comments or suggestions, please feel free to reach out. We value your input and look forward to serving you better in the future. Thank you for choosing National Automotive Group.