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Nelson Mazda Cool Springs

Franklin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,489 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,489 reviews

November 21, 2021

The process was very easy. The service center was clean and the staff was friendly and informative. More

by jordicans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Nov 22, 2021 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
November 18, 2021

The service department staff was very helpful. My The service department staff was very helpful. My service technician, Kirk, personally came out to speak with me about a few things which I totall More

by Elmoren1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk, Cristian Hardin
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Nov 19, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
November 17, 2021

Awesome people and great communications. Customer service is really good and I always feel taken care of even if it calls for more than one trip out, however parts and service were a bit slow. More

by JOANNE-HARMON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
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Nov 17, 2021 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your feedback with us, Joanne. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
November 17, 2021

Great service; very pleasant people to work with. Loved the video that showed the work being done on my car which included an explanation of what they were doing; video showed how far along they were in th More

by Debra Read
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Report | Print
Nov 17, 2021 -

Nelson Mazda Cool Springs responded

Debra, It's great to hear that Christian was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

Helpful
November 14, 2021

Cameron was my first contact at Nelson. The vehicle we came to see was sold by the time we got there. He kept us updated on inventory until he found just what we were looking for. Due to timing he had to More

by cjmartin11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Busby, Bria Tate
Report | Print
Nov 14, 2021 -

Nelson Mazda Cool Springs responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!

Helpful
November 14, 2021

They got my new car detailed, programmed, and ready to go quickly! Would certainly recommend. More

by courtneymgreene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Singelmann
Report | Print
Nov 14, 2021 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, Courtney, and we hope to see you again!

Helpful
November 14, 2021

I received great service. I love the video explanation of recommended service. Thank you very much! More

by WENDYPOSEWITZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Cristian Hardin
Report | Print
Nov 15, 2021 -

Nelson Mazda Cool Springs responded

We appreciate your business, Wendy, and our team looks forward to serving you again soon!

Helpful
November 14, 2021

Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and More

by bethjhnson1986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Cristian Hardin, Kylie Lowery
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Nov 14, 2021 -

Nelson Mazda Cool Springs responded

Thank you, Beth, for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
November 12, 2021

It was a good experience overall. However, I was disappointed I did not get a full tank of gas as I have with every other vehicle purchase. I live 2.5 hours away, was unfamiliar with the area, it wa More

by gaylehall79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Hostetter
Report | Print
Nov 13, 2021 -

Nelson Mazda Cool Springs responded

Hi Gayle, I am so sorry we dropped the ball. You should have received a full tank of gas. Would you please give me a call so we can discuss on how I can make this right? You may call me on my cell at 918-892-4833. Again, we are so thankful for you and I am not sure how this happened but I will make this right. Thank you James Dixon General Manager Nelson Mazda Cool Springs 918-892-4833

Helpful
November 10, 2021

Excellent experience. Cameron was very knowledgeable and helpful. Clean, organized dealership. Would highly recommend. Would do business again. More

by rrshaw11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Busby
Report | Print
Nov 10, 2021 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cameron here at Nelson Mazda Cool Springs.

Helpful
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