Nelson Mazda Cool Springs

Excellent customer, vehicle knowledge and great at keeping you informed about your vehicle during the servicing process. Received text and video of my vehicle service. keeping you informed about your vehicle during the servicing process. Received text and video of my vehicle service. More

The gentleman at the desk was very nice and was able to go over everything with me so I knew exactly what was wrong. It didn’t take as long as I thought it would, very fast service. go over everything with me so I knew exactly what was wrong. It didn’t take as long as I thought it would, very fast service. More

The Sales and Service team are wonderful to work with. The process is transparent and everything is explained well. This is my fourth car from Nelson Mazda The process is transparent and everything is explained well. This is my fourth car from Nelson Mazda More

Service reps were great and kept me updated as my car was taken care of. I love getting the video review of everything the service tech checks over. Very helpful. taken care of. I love getting the video review of everything the service tech checks over. Very helpful. More

Service reps were friendly courteous and professional. I had an enjoyable experience as my service appointment was handled very efficiently and I was most impressed with the video that was made of my vehicl had an enjoyable experience as my service appointment was handled very efficiently and I was most impressed with the video that was made of my vehicles status during the servicing process More

Ty understands, and practices customer service masterfully. He is knowledgeable, genuinely friendly and responsive to questions. We bought this car primarily because of the work he did with us on masterfully. He is knowledgeable, genuinely friendly and responsive to questions. We bought this car primarily because of the work he did with us on another Mazda. More

My salesperson was very upfront and honest. The whole experience and process was comfortable & smooth. They tried to provide me the best possible deal for my first car in USA. experience and process was comfortable & smooth. They tried to provide me the best possible deal for my first car in USA. More

Great overall service. In and out quickly and got my recently purchased used truck tuned up and stood behind sale and made the repairs at no cost. recently purchased used truck tuned up and stood behind sale and made the repairs at no cost. More

Excellent customer service,great location, professional salesman, hassle free financing, knowledgeable service, team oriented staff. Thanks to nelsonLooking forward to working with dealer again!thanks to N salesman, hassle free financing, knowledgeable service, team oriented staff. Thanks to nelsonLooking forward to working with dealer again!thanks to Nelson Mazda. More

This was a six week long painful nightmare. I was a cash buyer with a trade in and half the time the car I wanted was “missing”. Geralds follow up was horrendous and I had to deal with a manager eventuall buyer with a trade in and half the time the car I wanted was “missing”. Geralds follow up was horrendous and I had to deal with a manager eventually just to get adequate assistance. I do not know why I didn’t give up and buy a car elsewhere, so I blame myself at this point. Gerald barely acknowledged me when I came in-after all I had been through you would have thought he would have offered an apology. I asked weeks earlier if they could check out my trade for assessing. They said no repeatedly and the day I’m buying my car they had a problem with the trade in title which cost me an additional $3000 I would have known this if they did the research I requested upfront. I had a scheduled appointment with another rep and waited over an hour through two “walk in” appointments. Was Continuously passed off to different reps. Disappointed to say the least. I will never buy another car from there nor refer anyone. On the bright side: if you MUST go there ask for Angie. She was the only saving grace that kept me sane so she is amazing, but they called and almost took the car back a week later because they didn’t gather all the paperwork they needed upfront. (which I asked them if they needed and they said no a week earlier) Just not organized at all. Very stressful and a mentally draining experience. More