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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,491 reviews
September 08, 2020
Everyone we dealt with were professional and courteous. Easiest car buying experience we ever had. Darrell Haskins was knowledgeable and a pleasure to do business with. He and Angie made us feel like part Easiest car buying experience we ever had. Darrell Haskins was knowledgeable and a pleasure to do business with. He and Angie made us feel like part of the family. We will continue to do business with Nelson at Cool Springs and will refer our friends and family members to you. You have a stellar team! A+++++++ More
by karenmalloy0
Verified Customer
September 02, 2020
Horrible communication. Just getting someone on the phone was a huge hassle. Overall just not a good experience. Sold my car the next day so I could quit dealing with Mazda. was a huge hassle. Overall just not a good experience. Sold my car the next day so I could quit dealing with Mazda. More
by erinaoakes
Employees Worked With
Cristian Hardin
September 02, 2020
I’ve been back 3 times for the same issue and this last time while I waited nearby I could not get anyone on the phone. 25 mins of calling and no answer time while I waited nearby I could not get anyone on the phone. 25 mins of calling and no answer More
by iamrondavis
Employees Worked With
Jeff
August 31, 2020
Great service and customer friendly . Their videos of the repairs that are required give you confidence in the repair process. The service reps are the best. repairs that are required give you confidence in the repair process. The service reps are the best. More
by DHALL247
Employees Worked With
Devin Rogers
August 30, 2020
Nelson Mazda Cool Springs staff have been a pleasure to work with on my recent Mazda 3 purchase and initial service visit. Highly recommended dealership. work with on my recent Mazda 3 purchase and initial service visit. Highly recommended dealership. More
by heff3rd
Employees Worked With
Devin Rogers, Chris Evelsizer
August 30, 2020
Everyone from service to sales were friendly and professional. I will continue to be a Nelson Mazda customer and will refer all of my family and friends to purchase/service their cars at Nelson Mazd professional. I will continue to be a Nelson Mazda customer and will refer all of my family and friends to purchase/service their cars at Nelson Mazda of Cool Spring More
by jmccann2
August 26, 2020
Great customer service throughout each department. Always helpful and courteous. Service department takes the time to explain the service provided. Waiting area is very pleasant and comfortable too. helpful and courteous. Service department takes the time to explain the service provided. Waiting area is very pleasant and comfortable too. More
by JAMIERADTKE13
Employees Worked With
Pete Lasalandra, Devin Rogers
August 23, 2020
Great service. Prompt check in . CoVid ready. Nice waiting area. Updated promptly of car status. Nice car wash. Honored coupons. Clean. Friendly check in. Ready on time. waiting area. Updated promptly of car status. Nice car wash. Honored coupons. Clean. Friendly check in. Ready on time. More
by robinmorris1010
Employees Worked With
Devin Rogers
August 23, 2020
Nice and quick. Had me in and out of There in about an hour. Kept me updated. I liked the video showing what they were working on. hour. Kept me updated. I liked the video showing what they were working on. More
by billykrechel
Employees Worked With
Other Employees :
Kyle Mountsier, Pete Lasalandra, Devin Rogers, Andrew Voorhees, Cristian Hardin, Andy Evinger
