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Nelson Mazda Cool Springs

Franklin, TN

4.4
1,491 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,491 reviews

April 14, 2020

Great place to take your car! Been going there for years. I totally recommend this place. I never feel like I get a "runaround" seem to be honest. More

by mwadkins
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra
Apr 14, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your wonderful feedback! It's great to hear that you have been happy with our service over the years, and we look forward to assisting you with any future automotive needs. Thanks again for choosing Nelson Mazda Cool Springs!

April 12, 2020

You are the best dealership in Nashville, TN and I am always very happy when I come to you. I am very proud of you. More

by florinc1965
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
Apr 12, 2020 -

Nelson Mazda Cool Springs responded

Wow, thank you so much for the amazing review and recommendation about your experience with Nelson Mazda Cool Springs! We appreciate your business and hope to see you again soon!

April 12, 2020

Chaz made my car buying experience a smooth, easy, and enjoyable one. I cannot recommend him and Nelson mazda enough. I’m so glad I bought from them! More

by taylor.54
Recommend Dealer
Yes
Employees Worked With
Chaz Garrett
Apr 13, 2020 -

Nelson Mazda Cool Springs responded

Taylor, Congratulations on your new vehicle! We are so glad that Chaz had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 12, 2020

Great experience getting my oil change & tire rotation. Everyone was friendly & helpful and service was fast. The waiting area was nice and roomy and very clean which I really appreciated because I had to More

by jln1332
Recommend Dealer
Yes
Employees Worked With
Devin Rogers, Chris Evelsizer
Apr 13, 2020 -

Nelson Mazda Cool Springs responded

Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 12, 2020

Awesome service. I set up my appointment using Chat. They got me in and out within 45 minutes with a brand new battery. Thank you!! More

by SHEA1126
Recommend Dealer
Yes
Employees Worked With
Nicole Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Lasalandra, Devin Rogers, Chaz Garrett
Apr 12, 2020 -

Nelson Mazda Cool Springs responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.

April 06, 2020

Nelson Mazda - I love the way they do business. What an amazing experience! This was my second time purchasing from Nelson, this time for my daughter. Tanner Hostetter, our client adviser, was very More

by markertilenash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : VJ Ciesielski
Apr 07, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nelson Mazda Cool Springs are glad to have you as a customer.

April 06, 2020

Great service all around! Highly recommend Chaz and VJ! They really took the time to make sure I found the perfect vehicle for my needs. More

by krbruce21
Recommend Dealer
Yes
Employees Worked With
VJ Ciesielski, Pete Lasalandra, Chaz Garrett
Apr 07, 2020 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

April 02, 2020

Ouch!!! A little pricey this time. l was charged $900 for labor, plus $135 for diagnostics ($1,035 total), and the car was only there 5 hours. More

by Chuck Lynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
Apr 02, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your review, Chuck! We are sorry to hear that you weren't fully satisfied with your visit and would be happy to discuss this with you directly. Please feel free to reach out us at your convenience. Thank you for trusting Nelson Mazda Cool Springs with your service needs, and we do hope that you will give us another opportunity to demonstrate our commitment to excellent service!

March 29, 2020

awesome as ever. because of the coronavirus they even arranged for social distancing which was great. The service was quick and I always appreciate the car wash More

by TNMOM4U
Recommend Dealer
Yes
Employees Worked With
Jeff McCann
Mar 30, 2020 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

March 29, 2020

Always great, three cars, three salespeople, Cassie was most recent, Phillip previous, forget the first, Chad always there, and great. Also Devon and service. Oh, Chaz was the first More

by will_berger
Recommend Dealer
Yes
Employees Worked With
Cassie?, Devin Rogers, Phillip Bell, Chaz Garrett
Mar 30, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Will! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're thrilled to hear that we have met your expectations on several occasions! Thank you again for choosing Nelson Mazda Cool Springs, we look forward to having you as one of our valued customers for many more years to come!

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