New Century BMW

A very very poor experience. Visited New Century for a recall repair. The communication was very lacking. The service advisor Ken Lam never contacted me while I was at the deal Visited New Century for a recall repair. The communication was very lacking. The service advisor Ken Lam never contacted me while I was at the dealership. I had to initiate every contact and the advisor was not a very good listener. Was constantly told the vehicle was still being worked on, although after 5 hours, I ultimately found the vehicle in the outgoing driveway ready for delivery. A mechanic covering for the receptionist ultimately had another advisor (which also did not greet me) release the vehicle for me as Ken Lam the original advisor was at lunch. I was not able to check the quality of the work and can only hope it was done correctly. Overall, a very poor experience. More

Effective communication, quality and timely service. I would recommend to my friends, family, and colleagues. I would recommend to my friends, family, and colleagues. More

I had a wonderful experience purchasing a used vehicle. The process was stress free and pleasant. New Century BMW of Alhambra was very thorough and knowledgeable. Yiwen Ting was able to find me a vehicle t The process was stress free and pleasant. New Century BMW of Alhambra was very thorough and knowledgeable. Yiwen Ting was able to find me a vehicle that suited my needs. Elvis Blohm was very helpful to set up my car on bmw app. They’re amazing! More

My family has now bought 5 BMW’s from Elvis Blohm. Elvis is the best in the business and that’s why we keep coming back to him. I give Elvis the “Highest Possible Recommendation.” Thank you!!! Elvis is the best in the business and that’s why we keep coming back to him. I give Elvis the “Highest Possible Recommendation.” Thank you!!! More

Chris Gannon was really friendly & responsive in helping me. He answered all questions I had, and he even cared about my order outside his work hours or when he's not at the office. Highly recommended. me. He answered all questions I had, and he even cared about my order outside his work hours or when he's not at the office. Highly recommended. More

From the start Tony was professional and respectful and made me feel comfortable. This extended to the finance department as well. The follow up and customer service provided by all, especially Diana, was made me feel comfortable. This extended to the finance department as well. The follow up and customer service provided by all, especially Diana, was in-line with the BMW brand and reputation. More

I have been a client of Elvis for over six years with four cars leased through him for myself and my family. He has always been an exceptional person to deal with and I consider him a great friend of min four cars leased through him for myself and my family. He has always been an exceptional person to deal with and I consider him a great friend of mine. He would answer all my questions and assist me with the lease process even though he'd be off work. He definitely goes above and beyond for his clients. Will always be grateful for his service to me and my family. A+++ During Elvis' absence I was assisted by Chris Gannon, who is also exceptional with his service and timely responses. Chris is a very friendly and easy going person. He made the process very easy as well. It was a pleasure working with him. More

Sidney is one of the best service advisers I ever meet. He is well knowledge BMW and quickly responds to all questions. He is well knowledge BMW and quickly responds to all questions. More

Contacted them about a vehicle. They never responded to my request. Apparently they have enough business. They never responded to my request. Apparently they have enough business. More

Everyone’s was so helpful and kind, really appreciate everyone making this experience smooth and positive. everyone making this experience smooth and positive. More