New Country BMW

David was very fun to hang out with and was very helpful with the car buying process and was very knowledgeable. Instead of a salesmen he’s now a friend with the car buying process and was very knowledgeable. Instead of a salesmen he’s now a friend More

We are leasing a 2020 x5 and just purchased a 330X drive. Mark Kline helped us with the lease and when we went back we asked for him. He is an amazing person and a great salesperson. He told us that he ado Mark Kline helped us with the lease and when we went back we asked for him. He is an amazing person and a great salesperson. He told us that he adopted us and we feel that he is part of our family. He is warm and patient and makes you feel at home the entire time you’re there. So next time you want to lease or buy a BMW which BTW are amazing cars ask for “uncle” Mark and tell him Silvia sent you. More

Last week i took my X5 and my 530Xi for a service recall to New Country BMW. Complete disappointed with their service. Let me start with the X5 recalled for airbag. well after picking up the car my wife w to New Country BMW. Complete disappointed with their service. Let me start with the X5 recalled for airbag. well after picking up the car my wife was using her car with out noticing that the airbag was not placed correctly in the steering column it was sticking out ,you could it read the serial number of the airbag,she was afraid that the airbag could deployed if it was pushed in.we took it to a ford dealer and they were able to placed correctly.Why ford dealer? it was open on saturday close by home since BMW ignored the phone call detailing the issue . I haven received a phone call as i am writing to find out what happened. My 530Xi was more serious, i dropped of my vehicle at 7:00 am for a battery cable replacement and oil heater exchanger recall. 1:00 pm no calls by dealer , i decide to call to find out the status the service rep tolme it was gonna get done later in the afternoon ,i say wooo hold on i have to get to work at 3:00 ,she said hold on came back and stated parts were ordered and arrived at noon but the tech was already working on another car. What ? my appoitment was placed a week ahead how could you not have parts,any ways she said the car it will be done in one hour, took uber to pick up my car they told me the second recall was not done. i was already mad so took my keys and left as i was driving in the highway felt my break pedal going to the floor with out resistance i get off the highway and my breaking was feeling long stopping.called the dealer ,that is what the nonsense started, they told me they didnt do anything with my breaks ,not related .I replayed how can i have no breaks when my car was perfectly this morning.The service manager a totally xxxxxx-bag told right away that they will not claim responsibility i said hoe come my car was not like that this morning .He stated that the tech never opened the hook(lie) only worked from the truck to replaced the positive battery cable(lie). He offered help repairing my car if i paid the towing and parts and labor.What a nice guy . The ford dealer tech removed the cover after dealing with to bolts completely rusted (apparently the BMW tech never attempted to removed them)look at it and the break line was broken inside of a metal bracket holder that it was lose on top of the cover. So the BMW tech never took the cover off to removed the battery cable ,he pulled down the cover to get to the cable and the other side of the cover hit the bracket that pierced the break line. That is why they were waiting for parts but since i need it my card they decided to give it to me putting my life in danger. I will never go back to this dealer recall or not . I will prefer die from a safety recall than be murdered by a service tech from New country BMW. totally irresponsible ,insensitive people. If you want to go to this dealer you choice but i will check everything before i drive off.I have pictures and videos of both cars . Sorry cant be uploaded here for you to view. More

I bought a 2020 330i xdrive and Karim was the best salesperson I have ever worked with. He made sure I got everything I was looking for in my BMW and made it clear how important that was to him. My salesperson I have ever worked with. He made sure I got everything I was looking for in my BMW and made it clear how important that was to him. My bmw genius Mike I. was great. He explained the car's many functions in a very understandable way and said he was always available for follow up questions. All in all I feel I came away with a great car from a great dealership with excellent staff. I would highly recommend them. More

We had a great experience with New Country BMW. John Cone, our client advisor, was very prompt in answering all my questions and was very professional/easy to work with. I highly recommend John to anyo Cone, our client advisor, was very prompt in answering all my questions and was very professional/easy to work with. I highly recommend John to anyone in the market for a BMW. We will be back for our next vehicle! Great experience! More

New Country BMW - Class Act! The purchasing process from beginning to end was smooth and comfortable, (even though we were coming in from 3 states away to buy the car.) Karim han The purchasing process from beginning to end was smooth and comfortable, (even though we were coming in from 3 states away to buy the car.) Karim handled everything with professionalism and attentiveness. Everything was ready when we arrived. Everyone we dealt with was genuinely personable and friendly. Michael, our product genius, gave us a full tutorial on the cockpit and both he and Karim made sure all our questions were answered before we left. Our thanks also to the person or persons who detailed the car...absolutely beautiful. Well done in every department! More

This was the best experience we've ever had purchasing a new vehicle. Mark Kline was extremely easy to work with. He was responsive, attentive, and knowledgeable. Very customer oriented. Tom the sales manag new vehicle. Mark Kline was extremely easy to work with. He was responsive, attentive, and knowledgeable. Very customer oriented. Tom the sales manager was also easy to work with. Stacey also did a great job with the business aspect. Would highly recommend New Country BMW to anyone. More

Karim was very informative and helpful in the purchase of my car. I had a great buying experience and would highly recommend for prospective buyers. my car. I had a great buying experience and would highly recommend for prospective buyers. More

New Country BMW always gives me a good price and is willing to help! Maybe it helps being a regular customer and people should definitely give these guys a chance if you are shopping for BMW in Hartfo willing to help! Maybe it helps being a regular customer and people should definitely give these guys a chance if you are shopping for BMW in Hartford area. Seth in sales, Jason in service, and general manger Job are so nice and very professional! Thank you guys! More

another BAD experience leasing a car at new country bmw Leased a brand new M550. worked with Justin (who was great to deal with!) 1st issue - production car didn't move, had to switch to a different car a Leased a brand new M550. worked with Justin (who was great to deal with!) 1st issue - production car didn't move, had to switch to a different car and compromise. 2nd issue - dropped the ball on my registration, got stuck without a car - expected time 10 days worth of Rental on my dime!! Job the manager does not have the decency to even return my calls. A very bad experience with this dealership. More