New Country BMW

Great Experience Arrived at dealership at app 4:45 pm, told Russ what I wanted and had a deal done in 40 minutes, which included trade in. Everyone I dealt with was f Arrived at dealership at app 4:45 pm, told Russ what I wanted and had a deal done in 40 minutes, which included trade in. Everyone I dealt with was friendly and professional. More

Seth Falco is wonderful to work with I traveled a great distance to find my x3 and was not disappointed by the excellent customer service provided by Seth Falco and Corey. Both were knowl I traveled a great distance to find my x3 and was not disappointed by the excellent customer service provided by Seth Falco and Corey. Both were knowledgeable, friendly and easy to work with. More

Every few years I forget how inept this dealership is, and decide to give them another try. This time went to look for a CPO 3-Series. Prices are thousands higher than dealerships in NJ, and they lie li and decide to give them another try. This time went to look for a CPO 3-Series. Prices are thousands higher than dealerships in NJ, and they lie lie lie to you without giving it a second thought. The salesman lied to me about 5 times within the span of a 45 minute visit. He actually tried to sell me a car for MORE than it was listed for online. He told me that the dealer admin fees were regulated by the state (they're not). He told me the financing program ended "today" (it didn't). He lied about options on the car. I'm not going to mention his name. His desk was near the front. I finally found a great car at a top-rated dealership (JMK BMW in NJ) for a great price, and they didn't lie to me even once. Too bad I had to drive 100 miles to find a BMW dealer worthy of my business. I just tried to call the Service department at New Country and the phone just rings and rings and rings. I wonder if they will EVER get their act together. Really sad. More

My husband and I went to Lexus, Mercedes, Audi, Infinity and several other dealerships test driving cars to see which car handled the best. I am happy we saved the "Best" for last...the BMW handled and dro and several other dealerships test driving cars to see which car handled the best. I am happy we saved the "Best" for last...the BMW handled and drove like a car and less like an SUV. Has a lot of pep as well. After dealing with so many different dealerships and sales representative, BMW's Steven Rothman was by far the best. He made the experience truly wonderful. He was professional and sincere. We had been turned off by several of the other dealerships just on the way the sales rep acted. I felt like most of them go to a course and follow a script which made us uneasy. Steven also took a great deal of his time going over the SUV with us when we picked it up. He was so good that after several hours of going over the inside of the car (gadgets), our eleven year old who was with us was STILL engaged as much as we were on listening to the many great features of the car. I would highly recommend this dealership and Mr. Rothman as well. More

first time looking at BMW product, was greeted immediately and Stephen the sales advisor was great to work with. He spent a very long time with my wife and I helping us decide if the vehicle was t immediately and Stephen the sales advisor was great to work with. He spent a very long time with my wife and I helping us decide if the vehicle was the right one for us. There was never any pressure to buy or tricks when talking about price. This is a very professional dealership and I highly recommended them and Stephen in the sales department. More

Great experience, knowledgeable sales staff, worked to get the car and options that I wanted. When I picked up the car the where punctual, prepared, very helpful and informative regarding features and fu get the car and options that I wanted. When I picked up the car the where punctual, prepared, very helpful and informative regarding features and functions. I would recommend then to anyone. More

The service is terrible, all the service advisor were not friendly. Instead of welcoming they ignored me and instead of asking how can I be help they walk away. The told me one thing on the phone when I call friendly. Instead of welcoming they ignored me and instead of asking how can I be help they walk away. The told me one thing on the phone when I called before I arrived and when I got there they change everything around. If the owner of manager sees this comment, please trained your employees how to approach a customer, how to provide excellent service . They are unprofessional and they don't know how to provide excellent customer service. More

Great place to shop for a new or used car. Staff was very welcoming. Everyone I encountered at the dealership was very helpful. I came out with a great deal, different options and the car of my choice. Exce welcoming. Everyone I encountered at the dealership was very helpful. I came out with a great deal, different options and the car of my choice. Excellent management. My overall experience was postive. I would not hesitate to recommend this dealership to my family and friends. More

Our sales advisor, Murray Mendro, was the reason we went with this dealership and why we chose BMW. It was our good fortune to meet him on our first visit there and we quickly decided we would stick with hi with this dealership and why we chose BMW. It was our good fortune to meet him on our first visit there and we quickly decided we would stick with him after visiting other dealerships and other luxury car brands. He was professional, courteous and knowledgeable and made the entire process very enjoyable. . The best we've ever encountered, with no pressure and a positive experience during each visit. The other people we met at New Country BMW also.treated us very well and the overall attitude at this dealership was very inviting and responsive. . More

Murray contacted me in March in that he was taking over for my prior salesperson. Is professional, not pushy, and good follow-up. A pleasure to work with. Purchased 2013 X-1 in April for my wife, and fo for my prior salesperson. Is professional, not pushy, and good follow-up. A pleasure to work with. Purchased 2013 X-1 in April for my wife, and followed up with 2014 328 wagon for me in September. More