New Country Lexus of Great Neck

One of the worst experiences that we have ever had. We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and sc We went in for the oil change yesterday and gotten one of the license plate screws in my tire from the center. I took pictures of the bolts and screws on the floor of the driveway that valet guys drive out your car after the service. The service advisor was so kind and plugged in my tire immediately after he saw it. Unfortunately, the center was about to close so I went in today to speak to the manager of the center. The rep was kind and escorted me to the service manager, Mr Joshi. When I walked in, he didnt even bother look at me and stirred his expresso coffee and asked me " whats going on." When I proceeded to show him pictures of his center and my tire, he was very dismissive like nothing mattered as long as he is drinking his own expresso. When I continued to show the evidence that the license bolt/screw was from there, he disrupted me and said " you are not letting me talk, if you want me to raise my voice , I can get really loud." After seeing his dismissive and violent side, I just walked out and waited patiently for an hour till the managing partner, Mr Buchbinder, came to the office. He listened to my concerns and reviewed the pictures. He did offer me a half off the tire. I already reported this incidence to the corporate along with the pictures. I am sure they have videorecording of my car which had no flat service lights, etc. I went in for a simple oil change and I ended up paying for the new tire and wasted 8:30am to 11 am just sitting around for the manager to come in since the service manager, Mr Joshi, was dismissive and violent towards a customer who has real concern. I already sent the Lexus Corporate the pictures of the bolts/screws around the driveway where the valet guys drive out the cars. The Manager, Mr Buchbnder, was kind and the rest of the sales staff, including Mathew. I would double check your car after you do any services here. For the service Manager, Mr Joshi, to say " you gotta let me talk or I can get really loud and raise my voice." This is not a fish market. This is a car service place where people come to fix their car to drive their children and grandparents. I will follow up with the managing partner as well. More

A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More

Today, I visited the Lexus Greatneck dealership because of a minor problem with my car (battery replacement problem). With the kind help of my advisor, Neil Gao, I was able to hear the problem of my car an of a minor problem with my car (battery replacement problem). With the kind help of my advisor, Neil Gao, I was able to hear the problem of my car and the solution in great detail. I have never heard anyone explain it in such an easy and detailed way, and with Neil's help, I was able to solve the problem of my car simply. This was my second time meeting Neil, and I am grateful for his professional behavior and kindness in every meeting. Lexus Greatneck should be grateful to have an employee like Neil. More

Purchased a 2025 lexus nx350. Calvin was very helpful in finding the car I wanted. He called and said the car was ready and to come in by 2 pm to pick it up. 5 1/2 hours later and Calvin was very helpful in finding the car I wanted. He called and said the car was ready and to come in by 2 pm to pick it up. 5 1/2 hours later and being the only one left there they gave me a brief ( partially my fault due to how long I was there) going over of the car. But was told if there was anything that I didn't understand, you can come back and they would go over it. So,I called Calvin and he told me no problem bring it in tomorrow between 1 and 2. Brought in the car and was brought to the service area where I waited a half hour until I was told you need a reservation to be seen..You would think that they would accommodate me being I was told by Calvin to bring the car in, No they would not!!! This is my first review ever and now I feel hesitant to ever go back there. More

STAY AWAY! My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he under My 90 father took his 2018 Lexus for a oil change and filter change which is normally around $50-$60 everywhere else. When he asked how much he understood $39 when he checked out they charged him $330. He was so upset he called me because he didn't know how to handle it. I called an spoke to James the service manager and he said he cant help resolve this but he can give me a discount on our next service. Not happening! Disgusting how they did this to a elderly man! More

I’m new to this area from California. I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I sche I had my lifetime oil change service package purchased from dealership when I purchased my 2021 NX300 which is literary over 25000 miles now. I scheduled a service at BEW COUNTRY LEXUS OF GREAT NECK last Thursday but was turned down by the service department and was told that I needed to pay almost $400 for the service. That’s really ridiculous. I realized that maybe either one dealer was kinda scammed for the extended warranty service package. More

Sunjit Joshi who is supposedly the “ Service Manager” here at the lexus of great neck dealership has a nasty attitude with customers and even yells at the workers in front of the customers. Very unprofes here at the lexus of great neck dealership has a nasty attitude with customers and even yells at the workers in front of the customers. Very unprofessional ! More

I took my RX350L to have all 4 tires replaced and Mr. James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James James was absolutely wonderful to work with. I did my research ahead of time, inquired about price match and I received excellent service. Mr. James explained to me the costs and he was able to update my GPS during the same visit. I had an okay experience a year ago when I took my RX350L in for routine service and have been going to Lexus @ Glen Cove instead for a while but I have been disappointed by the service there so I will definitely go back to New Country Lexus. More