New Motors Ford

They scheduled me the same day, relatively fast service Overall, I'm very satisfied with my service. Overall, I'm very satisfied with my service. More

Me and my family have been taking our vehicles to Ferrando's for years and we love the service department and love all the guys they do an amazing job every time!!! Ferrando's for years and we love the service department and love all the guys they do an amazing job every time!!! More

They have always been friendly and helpful, that is why we are on our 3rd car from Ferrando we are on our 3rd car from Ferrando More

Came in for inspection and passenger side mirror, windshield failed so I returned after and Arlen helped finish up Didn't have to wait too long and was treated very well each time I'm there 5 for eve windshield failed so I returned after and Arlen helped finish up Didn't have to wait too long and was treated very well each time I'm there 5 for everything More

I love the friendliness and how everyone treats you like family ?? great people doing great things ?? family ?? great people doing great things ?? More

Came in to get a state inspection. Needed a mirror light to pass. Installed it ($350 later) - I got home and looked at it and it doesn’t work. Called right away and they can't get me i Needed a mirror light to pass. Installed it ($350 later) - I got home and looked at it and it doesn’t work. Called right away and they can't get me in to fix it for 10 days. Unacceptable! More

Our Ford Transit passenger van broke down 9 hours from home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful th home and Bob Ferrando Ford was able to squeeze us in for two appointments with no notice, getting us back on the road within days. We are grateful that we not only bought the van from Bob Ferrando Ford at a good price but also that we were near them when we needed service. Happy customer. Will continue to use them for purchase and service whenever possible. Kudos to everyone at the shop - all you folks have dedicated customer service-driven attitudes. More

I needed a part replaced and it was going to be over 500 dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great dollars but when he got into it, the expensive part didn't need replaced, I appreciated the honesty and it cost me only 129 dollars so that was great. More

Always great customer service and friendly crew, I always appreciate honesty & fast service and I received both! appreciate honesty & fast service and I received both! More

My recent lease experience at Bob Ferrando Ford in Girard was outstanding from start to finish. The entire process was smooth, efficient, and stress-free. Master Sales Consultant Shawn Haas and Finance Manag was outstanding from start to finish. The entire process was smooth, efficient, and stress-free. Master Sales Consultant Shawn Haas and Finance Manager Paul DeDionisio were instrumental in making the experience such a positive one. Shawn took the time to understand exactly what I was looking for and guided me through the available options without ever making me feel pressured. Paul was equally impressive in the finance office, clearly explaining the leasing details and working through incentive options to ensure I received the best value possible. What stood out most was the balance both Shawn and Paul struck between exceptional interpersonal skills and consultative expertise. They are kind, friendly, relatable, and genuinely empathetic professionals who made the entire process easy and enjoyable. Their flexibility, knowledge, and commitment to customer service created a leasing experience that exceeded my expectations. More