Newport Lexus

Battery replacement My battery died and I needed a replacement right away so I got a jump from AAA and went right to Lexus as I knew they were open on sunday afternoon, M My battery died and I needed a replacement right away so I got a jump from AAA and went right to Lexus as I knew they were open on sunday afternoon, Melissa the service rep took down what I needed to have done and promptly took care of getting my he work was done on schedule and I drove off with the new battery in place. More

Great service, low pressure The whole experience was very professional. I felt like Said was taking care of us the whole way. Even during negotiation he was very patient. The fac The whole experience was very professional. I felt like Said was taking care of us the whole way. Even during negotiation he was very patient. The facility was nice as well and I love the car wash and airport parking services. More

62,000 mile major service, front and back brakes replaced. Overall experience with customer service representative was excellent. The total bill was $2000 plus, a bit pricey, but that is the cost for owning/l Overall experience with customer service representative was excellent. The total bill was $2000 plus, a bit pricey, but that is the cost for owning/leasing a high end vehicle. More

Service No issues, had to have additional work but before committing, the service rep explained why and what had to be done. I am satsfied with the outcome. No issues, had to have additional work but before committing, the service rep explained why and what had to be done. I am satsfied with the outcome. More

Great customer service Promptly greeted in a friendly manner by the gentleman who sets up the work order prior to discussing with the service consultant, Joey Witchek. Joey Promptly greeted in a friendly manner by the gentleman who sets up the work order prior to discussing with the service consultant, Joey Witchek. Joey was professional in the way he identified what the issue is. He was thorough in explaining what needed to be done next and how he was going to help get the issue resolved. Thank you for making us feel welcome and at ease. This is another reason we have bought our last two cars from this dealership. More

Excellent customer service . Joey and Jorge from the service department exceed my expectations. While my car was at the dealer they provided me with a loaner vehicle to procee . Joey and Jorge from the service department exceed my expectations. While my car was at the dealer they provided me with a loaner vehicle to proceed with my busy day. Always kept in touch with me as far as the progress of my vehicle. Best service ever More

2017 RX I had to stop driving my 3 year old Mercedes because of driving problems and maintenance issues unresolved by Fletcher Jones. Glad I switched to wh I had to stop driving my 3 year old Mercedes because of driving problems and maintenance issues unresolved by Fletcher Jones. Glad I switched to what I believe is a much safer car!! More

Car purchase I was pleasantly surprised by how easy it was to purchase my Lexus. My salesman Joseph was very good and not pushy.i would recommend this dealership t I was pleasantly surprised by how easy it was to purchase my Lexus. My salesman Joseph was very good and not pushy.i would recommend this dealership to my friends. More

Great experience!!!!!!! This was my first visit to Newport Lexus. I stopped by to just LOOK at my next Lexus. I had the privilege of working with Steve Tibbetts. I was impr This was my first visit to Newport Lexus. I stopped by to just LOOK at my next Lexus. I had the privilege of working with Steve Tibbetts. I was impressed with his level of professionalism, his HONESTY, and his knowledge of the different models. There was no HARD SELL!! That would have turned me off. Needless to say, 2 hours later, I drove off with my new Lexus. Yes, I will be a repeat customer!!!!!! Thank you Steve!!! More

100% satisfied ! Steve was grate walked thru everything 100% satisfied will be back ...for our next lexus and will be happy to deal with Steve again...Thanks... Steve was grate walked thru everything 100% satisfied will be back ...for our next lexus and will be happy to deal with Steve again...Thanks... More