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Newport Lexus

Newport Beach, CA

4.9
2,393 Reviews

3901 MacArthur Blvd

Newport Beach, CA

92660

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Showing 2,393 reviews

November 02, 2016

Battery replacement My battery died and I needed a replacement right away so I got a jump from AAA and went right to Lexus as I knew they were open on sunday afternoon, M More

by charged up
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Alarcon
Nov 02, 2016 -

Newport Lexus responded

We're disappointed to hear about your battery but extremely pleased to see that Melissa and our team took care of you and returned your vehicle to you promptly. We hope your Lexus is running just like new and please let us know, should you ever need anything! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

November 02, 2016

Great service, low pressure The whole experience was very professional. I felt like Said was taking care of us the whole way. Even during negotiation he was very patient. The fac More

by matticus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Lawson, Said Altawil
Nov 02, 2016 -

Newport Lexus responded

We take great pride in providing top notch service and we're extremely pleased to see that Said provided just that to you. We'd like to thank you for choosing us here at Newport Lexus and we look forward to working with you for many years to come. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 31, 2016

62,000 mile major service, front and back brakes replaced. Overall experience with customer service representative was excellent. The total bill was $2000 plus, a bit pricey, but that is the cost for owning/l More

by millean06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Nov 01, 2016 -

Newport Lexus responded

We're pleased to see that our team provided you with a quality experience. If you'd like to discuss pricing, please don't hesitate to contact me, as I'm always here to help. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 30, 2016

Service No issues, had to have additional work but before committing, the service rep explained why and what had to be done. I am satsfied with the outcome. More

by william lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Oct 31, 2016 -

Newport Lexus responded

Hi William, It's a pleasure to see that our service team took care of you and helped get you back on the road promptly. We hope your vehicle is running just like new and we look forward to serving you again soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 30, 2016

Great customer service Promptly greeted in a friendly manner by the gentleman who sets up the work order prior to discussing with the service consultant, Joey Witchek. Joey More

by HappyinHB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek
Oct 31, 2016 -

Newport Lexus responded

Joey is an all-star and we're so pleased to see that he went above and beyond to ensure you had a great experience. We're so grateful for your business here and look forward to working with you for many years to come! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 30, 2016

Excellent customer service . Joey and Jorge from the service department exceed my expectations. While my car was at the dealer they provided me with a loaner vehicle to procee More

by Jose89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Wilchek, Jorge Valdez
Oct 31, 2016 -

Newport Lexus responded

Hi Jose, We're so happy to hear that Joey and Jorge did a great job during your visit! They're both great assets to us here and we'll be sure to share your comments with them and the rest of our team. Thanks for choosing us here at Newport Lexus and we look forward to working with you for many years to come! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 29, 2016

2017 RX I had to stop driving my 3 year old Mercedes because of driving problems and maintenance issues unresolved by Fletcher Jones. Glad I switched to wh More

by JohnInTheOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Remmey
Oct 31, 2016 -

Newport Lexus responded

Hi John, Congrats on your new RX and welcome to the Newport Lexus Family! We're so pleased to see you made the switch from Mercedes and we look forward to working with you for many years to come. Take care! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 28, 2016

Car purchase I was pleasantly surprised by how easy it was to purchase my Lexus. My salesman Joseph was very good and not pushy.i would recommend this dealership t More

by Lexus daddy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Garcia, Yasmine Aref
Oct 29, 2016 -

Newport Lexus responded

Thank you for taking the time to leave this 5-star review. Joseph is a quality asset to us here and it's a pleasure to see he helped get you into the Lexus you deserve. We appreciate you choosing us here at Newport Lexus and we can't wait to serve you, your friends and family again soon! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 27, 2016

Great experience!!!!!!! This was my first visit to Newport Lexus. I stopped by to just LOOK at my next Lexus. I had the privilege of working with Steve Tibbetts. I was impr More

by La Diva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tibbetts
Oct 27, 2016 -

Newport Lexus responded

Thank you for this tremendous review and congrats on your new Lexus! It's wonderful to hear that Steve provided you with an outstanding experience and went the extra mile to make sure you got into the vehicle you deserve. We hope you're enjoying your new Lexus and thank you for choosing Newport Lexus! Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

October 26, 2016

100% satisfied ! Steve was grate walked thru everything 100% satisfied will be back ...for our next lexus and will be happy to deal with Steve again...Thanks... More

by yellowdog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Tibbetts
Oct 26, 2016 -

Newport Lexus responded

Thank you for this positive review! The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Thank you for choosing Newport Lexus and we look forward to serving you again soon. Best Regards, Tony D'Amato General Manager tonydamato@newportlexus.com (949) 477-7088

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