Niello Acura

I can NOT say enough about my salesperson Nick. I know he is on the "younger side" but his knowledge is impeccable! The fact he sent me a personalized video of the vehicle the night before coming I know he is on the "younger side" but his knowledge is impeccable! The fact he sent me a personalized video of the vehicle the night before coming in, just blew my mind. Quite honestly, everyone I had dealt with there was wonderful! Very friendly and easy to work with. Wayyyyyyyyyyyyyy better than Future Ford of Rsvl., where I was going to purchase another car from, but their finance manager was a xxxxxx bag (and I was paying cash). You won't find that here, that's for sure. From the minute I walked in the door to the minute I drove away with my new car, I felt like I mattered. More

Everyone was very polite and friendly, whether I specifically was dealing with them or not. No pressure... Liam in particular was very good. specifically was dealing with them or not. No pressure... Liam in particular was very good. More

Excellent sales, Financing performance. Felt comfortable with advice and expertise. Both Al Lopez and Mike Jodeh were A+, top notch. Felt comfortable with advice and expertise. Both Al Lopez and Mike Jodeh were A+, top notch. More

Great service, no hassle. Sales rep sent me a video of the car i wanted, roseville was a bit of a drive for me but the sales manager gave me his best price. No back and forth Sales rep sent me a video of the car i wanted, roseville was a bit of a drive for me but the sales manager gave me his best price. No back and forth which i appreciated. More

not interested not interested no no no no sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry sorry More

No comment at this time. No comment at this time. No comment at this time. No comment at this time. No comment at this time. More

Only complaint was financing, Mike called over 8x and emailed me numerous x as the financing was originally done incorrectly. I informed him that CarMax made a 20-minute delay in buying my car, and the emailed me numerous x as the financing was originally done incorrectly. I informed him that CarMax made a 20-minute delay in buying my car, and then gave me a $50 gift card for my time spent waiting. Nothing was offered for my time spent resigning and rereading the financing. Which took much longer and was annoying. I mentioned the gift card to Mike, the great customer service at Carmax and have not received any kind of gesture for my inconvenience. Gary was excellent, and so was my salesman, I would go back, and I will refer friends to them. More

Helpful and overall professional. I do hope next time be more transparent. I was told that there are big discount for 2025 cars, but the first offer is so disappointing. That makes th I do hope next time be more transparent. I was told that there are big discount for 2025 cars, but the first offer is so disappointing. That makes the negotiation harder! More

Acura provides very good customer service and support. Lance has followed up contacting us to see if we have any questions and letting us know we may contact him at anytime with any questions or concerns Lance has followed up contacting us to see if we have any questions and letting us know we may contact him at anytime with any questions or concerns that come up. Our experience with Acura has been terrific, everything from the service department to purchasing a vehicle. The MDX we recently purchased includes lots of wonderful features, which gives driving that luxury feel. More

They were upfront, friendly, and treated my wife and me with respect. The only negative was with the finance guy, when offering the add-ons, if I refused, he made me feel foolish for not buying them. with respect. The only negative was with the finance guy, when offering the add-ons, if I refused, he made me feel foolish for not buying them. More