Niello Acura

I had had issues with my last purchase from Acura, and decided to give another dealer a try. Chris and the staff and Niello Acura won me back as an Acura customer. Thanks guys for taking care of me and ge decided to give another dealer a try. Chris and the staff and Niello Acura won me back as an Acura customer. Thanks guys for taking care of me and getting me into this car. More

Chris was great very knowledgeable, personable, and provided excellent customer service I would recommend him family or friends ! provided excellent customer service I would recommend him family or friends ! More

Everyone was great to work with. Bash was incredibly knowledgeable, and very patient with me. Bash was incredibly knowledgeable, and very patient with me. More

The service was excellent especially from salesman Artiom who assisted us in our vehicle purchase who assisted us in our vehicle purchase More

Moe was amazing to work with and would highly recommend to anyone!! He stayed late to make sure we got everything we wanted and would definitely work with again! to anyone!! He stayed late to make sure we got everything we wanted and would definitely work with again! More

Wonderful customer service! Even send a wonderful video of the car we discussed! Went over and beyond! Thank you! Even send a wonderful video of the car we discussed! Went over and beyond! Thank you! More

The internet media descriptions of the Tacoma were appealing and accurate. Moe and Rich are very friendly and professional as were everyone I encountered. Niello Acura provides a very comfortable sett appealing and accurate. Moe and Rich are very friendly and professional as were everyone I encountered. Niello Acura provides a very comfortable setting for its customers. The transaction was smooth and easy but took a bit longer than it should have. The service was exceptional and I really appreciate the new tires that were mounted just before the test drive. The Tacoma was in exceptional condition and ready to go. This has been one of my top auto buying experiences. Be assured I will recommend Nielllo Acura to my friends and family. More

The Charging Station Disaster My dealership referred me to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, to Acura Home Electric (AHE) for the installation, but the process never materialized. The subcontractor assigned to the job, Electrum and Tech City, failed to follow up and get the permits needed, and after a month and a half of waiting, I finally reached them—only to discover they weren’t even aware of my work order! I assumed we were waiting for permits, but we hadn’t even reached that stage yet. This makes me hesitant to go with them and hand over $11,000 for installation. Dealership Support Vanished After the Sale Given the situation, I requested to switch from the home charging station to a portable charger instead. I made this request through the sales manager at Nielo Acura, but rather than helping, he dismissed my concern, claiming I had already discussed the matter with Angela and that it was resolved. "There is nothing he can do to help me. "That was far from the truth and I just wanted to switch from the home charging station to having the portable charger. This dealership left me feeling abandoned as soon as the purchase was finalized. Their support and professionalism vanished after the sale. The sales manager even made it seem like I was lying about the unresolved issue. Final Thoughts This experience has left a bad taste in my mouth, and I will never buy from this dealership again. I’ll be taking my business elsewhere—somewhere that values customers before AND after the sale. More

Nilo Acura was a pleasure to work with while purchasing my dream car. They were eager to please. my dream car. They were eager to please. More

Bought a new car at Niello Acura and within 3 days, the rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks). rear view mirror had detached itself from the windshield. Brought the car in to get it fixed, but the process took longer than expected (2 weeks). More