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Niello Acura
Roseville, CA
1,000 Reviews
Our Mission
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Vision
To be Northern California’s leading automobile dealer for the products we represent.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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June 10, 2023
Quick and friendly service. They provide detailed information about potential issues and provide estimates to approve or deny. They provide detailed information about potential issues and provide estimates to approve or deny. More
by BRITTNEY_ZINE
Verified CustomerEmployees Worked With
June 10, 2023
Informative and not pushy on recommendations when I went in for the recall.. much appreciated—thanks! in for the recall.. much appreciated—thanks! More
by MARYPGROVER
Employees Worked With
June 10, 2023
This was overall a very good experience. When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a servic When I arrived, I had to wait 25 minutes to check in my vehicle (I have never had to wait more than 5 minutes before at this dealership for a service appointment). They communicated that they were short handed to explain the delay. Once I began check-in with Gary, he apologized and did everything he could to make up for the delay (I was trying to get to work). He also offered me a loaner car since he expected the repair diagnosis would take several hours and I live 90 miles away - it made my day so much better. It turned out there were numerous significant repairs to be made - I really like getting the text to a site which detailed the repairs and allowed me to approve them individually. Gary called me personally at the end of the day to tell me they would need to keep the car another day - luckily I had the loaner car and could just head home without any inconvenience. Overall, this was a great customer service experience and so far my MDX is running so much better than when I brought it in. I checked out with Robert two days later and he was great at communicating and explained all the repairs in detail before I left. More
by djkhowell
Employees Worked With
Other Employees :
Emily (handled my loaner car). Friendly, respectful, professional.
June 10, 2023
Excellent service, friendly, professional,accommodating, nice to see a company who still believes in service nice to see a company who still believes in service More
by cindi.vanmeter
June 10, 2023
They have always been transparent and willing to help. I never feel taken advantage of. This is rare when dealing with auto dealerships. I never feel taken advantage of. This is rare when dealing with auto dealerships. More
by ARTHURCLAYTON
June 09, 2023
Was courteous , respectful and efficient and gave me update frequently regarding my car .Thank you update frequently regarding my car .Thank you More
by APEETH
Employees Worked With
June 09, 2023
Brian, our service advisor, was very helpful and friendly, and even offered a complimentary loaner vehicle and car wash while ours was being serviced - something our previous dealer of another brand friendly, and even offered a complimentary loaner vehicle and car wash while ours was being serviced - something our previous dealer of another brand never did. More
by csmith101
Employees Worked With
June 09, 2023
Chris was very knowledgeable and helpful. I would definitely buy a car from him again. I would definitely buy a car from him again. More
by JEREMYANDJEN216
