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Niello Audi - Service Center

Sacramento, CA

4.8
379 Reviews

379 Reviews of Niello Audi - Service Center

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October 21, 2023

Excellent service as always. Very friendly and knowledgeable service advisors and technicians. Always honest opinions. More

by lawwailok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
James French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Niello Audi responded

This is what we love to hear! It's great to know that Erik, James, Omead, and the rest of our team always provide you with consistently excellent service. See you at your next visit!

October 21, 2023

Wish they would have washed the car after servicing. Everything else was very good and efficient, PS. I hate that I have to write reviews, More

by GRETCHENROSE100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Niello Audi responded

We do appreciate you taking the time to leave us a review, Gretchen. We apologize that we weren't able to wash your vehicle after your recent service visit. We appreciate your feedback and will make sure it's passed along to our service department. Thank you!

October 17, 2023

highest ratings that I give and I was very satisfied with the results. Thank you. More

by michaeljmoffett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Niello Audi responded

Thank you for the positive rating, Michael! We're glad to know that you were satisfied with your recent service visit. See you next time!

October 16, 2023

I feel naturally safe and secure with Omead. He’s trust worthy and totally honest. Everyone there seems to be polite and courteous. The guys outside side might need a little kick in the xxx. But More

by galindo.lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2023 -

Niello Audi responded

We are truly lucky to have Omead on our team here in Sacramento, so we're glad to hear that he makes you feel so safe and secure during your service visits! We will make sure to pass your kind words along to him. See you next time!

October 15, 2023

Dain Bryant is a consummate profession! Very attentive and communicative. I’ve worked with Dain for many years and highly recommend him! More

by SCOTT.LINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Westlake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Niello Audi responded

Isn't Dain wonderful, Scott? We're thrilled to know that he has always provided you with attentive and communicative service. We will make sure he sees your kind words and look forward to working with you again in the future!

October 14, 2023

Total buying experience was great. Their willingness to negotiate and commitment to their customer service was very much appreciated. More

by EMARTUS1992
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian , Steve Tracy
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Oct 18, 2023 -

Niello Audi responded

This is what we love to hear! We know that the car-buying process can be stressful, so it's wonderful to know that you appreciated our team's willingness to negotiate and customer service. Please let us know if there are any Audi sales, service or parts needs that we can lend a hand with in the future!

October 13, 2023

Techs are informative, work is done right the first time, great amenities, convenient location, and very professional yet personable service. More

by tystickone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Niello Audi responded

It's amazing to hear that our team always provides you with professional and personable service that is done right the first time! We're also glad to know that you appreciate our location and amenities. We look forward to continuing to serve you!

October 13, 2023

Always great service on my Etron. Waited this time and the care was completed in less than 1 hour More

by smullan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omead Anwar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Niello Audi responded

Thank you for trusting our Sacramento team with your e-tron! So glad we were able to get your service completed so efficiently this time. See you at your next visit!

October 11, 2023

2022 Q5 needed some sort of fuel sensor replaced. Dain ordered the part and it was repaired quickly. Very easy process. Thank you. More

by RBARRETT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Niello Audi responded

So glad that Dain was able to get that part ordered and your fuel sensor replaced quickly! Thank you for trusting our Sacramento team with all of your service needs.

October 07, 2023

Great service! All staff, especially Dain, were extremely helpful and answered all of my questions. More

by GSFALCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dain Bryant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Rajan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Niello Audi responded

This is what we love to hear! We appreciate you taking the time to call out Dain's great work. We are truly lucky to have him on our team here in Sacramento. Thank you for choosing Niello Audi!

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