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Niello Audi - Service Center
Sacramento, CA
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of Niello Audi - Service Center
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September 22, 2023
No follow up call from my last chat message. I keep getting emails under two different names and coupons for services two weeks after I had the service done. It would have been nice to have the I keep getting emails under two different names and coupons for services two weeks after I had the service done. It would have been nice to have the coupons earlier. The chat rep agreed to have someone call me back. That's been over a week and no one has contacted me. More
by sharon.kay
Verified CustomerEmployees Worked With
September 22, 2023
The service reps are always courteous and efficient. They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a cou They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a couple of us had to wait about 10 minutes for someone to come to the counter and take our $. That was a first. More
by gumbo03
September 21, 2023
I love that the customer service is unrivaled and very much appreciate weekend service appointments! much appreciate weekend service appointments! More
by jthurst
Employees Worked With
September 21, 2023
They do a good job with the communication and the service activity. Do not send this again, 15 words?? activity. Do not send this again, 15 words?? More
by cblythe0
Employees Worked With
September 21, 2023
James was helpful and took care of my requests on the service of my car. I purchased my car at Niello, and that was a great experience too. service of my car. I purchased my car at Niello, and that was a great experience too. More
by Maureen
Employees Worked With
September 21, 2023
Very clean. Great service. Will go back for needed service. Was able to get me in at last minute. Great service. Will go back for needed service. Was able to get me in at last minute. More
by SHARON.GRETLER
Employees Worked With
September 18, 2023
I was greeted promptly upon arrival and James was very helpful. Great Experience as usual! helpful. Great Experience as usual! More
by velrose74
Employees Worked With
September 17, 2023
Omead kept up the high standards of the Service Dept. that I have come to expect. Service was completed on time as promised. Two of the reasons I continue to bring my 2014 Q5 TDI to Niello Audi. My Q5 i that I have come to expect. Service was completed on time as promised. Two of the reasons I continue to bring my 2014 Q5 TDI to Niello Audi. My Q5 is still ticking at 150,000 miles. More
by wvt
Employees Worked With
September 15, 2023
Dain was very helpful, friendly and I felt he went above and beyond. He loves his job and you can tell in the way he takes care of his clients. I never felt like my concerns were dismissed. Communication wa and beyond. He loves his job and you can tell in the way he takes care of his clients. I never felt like my concerns were dismissed. Communication was always there and I appreciated that. I would definitely recommend Dain to other customers. More
by LIZ.ZIMBELMAN
September 15, 2023
James is the best. He is always friendly and cheerful. He listens to your issues and always make you feel important. I always wait until I can see him when I need se He is always friendly and cheerful. He listens to your issues and always make you feel important. I always wait until I can see him when I need sevice. More
by LOVETHEMOMS
