Niello BMW Elk Grove

The dealership was warm and inviting. The interior showroom had nice offices, and of course plenty of brand new BMW models for sale. The interior showroom had nice offices, and of course plenty of brand new BMW models for sale. More

★☆☆☆☆ — Dishonest Dealership That Misleads Customers I purchased a used 2022 BMW M550i from Niello BMW Sacramento in April 2025. I live in Texas and specially flew to Sacramento to buy this car, trusting purchased a used 2022 BMW M550i from Niello BMW Sacramento in April 2025. I live in Texas and specially flew to Sacramento to buy this car, trusting their reputation as an official BMW dealership and their assurances and the CARFAX report that stated “No Accidents Reported.” My salesperson, Steve Tracy, confidently told me the car had never been in any accident or repaint. My salesperson, Steve Tracy, confidently assured me multiple times that the vehicle had never been in any accident or repaint. As a naive customer, I believed everything they said. I trusted the BMW brand and assumed a certified dealership would be transparent and honest. Months later, during a routine service at BMW dealership in TX, I was shocked when their certified technicians confirmed that the entire passenger side of the car had been repainted, and there was clear-coat overspray on the driver’s-side A-pillar — clear signs of prior repair work. I immediately reached out to Steve Tracy via email, attaching photos and videos as proof. He never responded. No one from Niello BMW ever contacted me or took any responsibility. Earlier, when I asked why the car wasn’t sold as Certified Pre-Owned, they told me it “does not qualify due to cost.” Now I realize it likely didn’t qualify because of this undisclosed repaint. Feeling deceived, I escalated the matter to BMW of North America – Customer Relations & Executive Escalation. When BMW NA reached out to Niello BMW, the dealership flatly denied any knowledge of the paintwork, claiming they “were not aware of any such repair.” That response was sadly expected, as they clearly wanted to avoid accountability. I find it impossible to believe they were unaware — dealerships like Niello BMW conduct detailed multi-point inspections before selling their vehicles. It’s hard to accept that they missed a full-side repaint with visible overspray unless they chose to ignore it. This experience has left me heartbroken, frustrated, and deeply disappointed in both Niello BMW and the BMW brand. I was sold a misrepresented vehicle, ignored when I presented evidence, and dismissed when I sought help. If you are considering buying a used car from Niello BMW, do not trust their word, their inspection, or their CARFAX report. Always get an independent inspection before you make a purchase. Their lack of honesty, transparency, and accountability has completely destroyed my trust in this dealership. More

I recently had the pleasure of working with Anthony at BMW, and I can’t speak highly enough of the experience. From the moment I arrived, Anthony made me feel welcomed and valued as a customer. His kindne BMW, and I can’t speak highly enough of the experience. From the moment I arrived, Anthony made me feel welcomed and valued as a customer. His kindness, professionalism, and genuine care for my needs stood out immediately. Anthony took the time to explain everything clearly, answered all of my questions with patience, and ensured that I felt comfortable throughout the entire process. He went above and beyond to keep me informed and made sure the service experience was smooth and stress-free. It’s rare to come across someone who combines efficiency with such warmth and sincerity. Anthony is a true asset to the BMW team, and it’s clear he takes great pride in delivering top-tier customer service. Thank you, Anthony, for making my visit such a positive one, you truly set the standard for what excellent service should look like. More

The test drive was easy to set up, the sales rep, Matt Jardine, was easy to work with and knowledgeable. Finance process was fast and easy - really like the web based paperwork signing. Overall great ex Jardine, was easy to work with and knowledgeable. Finance process was fast and easy - really like the web based paperwork signing. Overall great experience More

Excellent, courteous and Professional service with proper help and advice in making the Purchase of BMW 540i easy and pleasant help and advice in making the Purchase of BMW 540i easy and pleasant More

Although I drove over 3 hours to get to the dealer, but it worth the drive. it worth the drive. More

Nilo BMW elk Grove is a wonderful dealership. I love all the beautiful cars. Anthony was fantastic to work with. I highly recommend anyone looking for a vehicle to buy from here. Thank you. I love all the beautiful cars. Anthony was fantastic to work with. I highly recommend anyone looking for a vehicle to buy from here. Thank you. More

My first BMW purchase and my salesman TOM was the best. No pressure, he understood exactly what I was looking for and found my perfect car at another BMW dealership and had it delivered the following day. No pressure, he understood exactly what I was looking for and found my perfect car at another BMW dealership and had it delivered the following day. The overall purchasing experience was top rate. I got an excellent trade in value for my previous car which was a bit unexpected and very much appreciated. More

First time buying a BMW and Moh made this experience amazing. Everyone there made us feel welcomed. amazing. Everyone there made us feel welcomed. More

Mo was amazing, he was straight forward and gave his experience on the bmw I purchased. Very honest and very kind. He felt more like a brother helping his sister buy her first car: thanks mo! experience on the bmw I purchased. Very honest and very kind. He felt more like a brother helping his sister buy her first car: thanks mo! More