Niello BMW Elk Grove

This was my first visit to BMW Elk Grove and had a great experience – nice showroom and the staff was welcoming, knowledgeable, accommodating and very professional. Working with CJ was great from start to experience – nice showroom and the staff was welcoming, knowledgeable, accommodating and very professional. Working with CJ was great from start to finish. His personable, engaging and non-pressure approach was appreciated. He patiently indulged me with all of my questions, made my wife and I feel comfortable during our initial visit, was thoughtful and thorough in his follow up and helpful in his guidance throughout the process to meet my needs. Highly recommend working with him. More

3rd purchase from Jerome and it was smooth, easy, fun, and personable. Highly recommend working with him. He listens and delivers. and personable. Highly recommend working with him. He listens and delivers. More

Pooja Thakur is absolutely terrific! My wife and I could not be more pleased. Pooja made the process easy and helpful and ultimately beneficial for us and our family. Pooja was always th My wife and I could not be more pleased. Pooja made the process easy and helpful and ultimately beneficial for us and our family. Pooja was always there to help us, was very professional, totally involved in the company’s direction and guidance and very helpful in the process of purchasing a new vehicle. Top notch in all support and assistance. Totally pleasant, extremely well, dressed, beautiful smile, and outstanding in all respects. More

My wait for finance was extremely long, but we still enjoyed the experience enough to buy a 2nd car 3 days later enjoyed the experience enough to buy a 2nd car 3 days later More

Great experience all around. Friendly salespeople greeted me and helped to find the car I was interested in. They ordered it from their other facility and scheduled a test drive Friendly salespeople greeted me and helped to find the car I was interested in. They ordered it from their other facility and scheduled a test drive for me. On top of that, their terms were the best of all the BMW dealers I visited. Highly recommend this sales team. More

Elisa was great to work with. She took the time to explain the different packages available on the i4 model She took the time to explain the different packages available on the i4 model More

Great service with professional employees, meet and greet with respect . Sitting area is clean And coffee snacks are provided while waiting with respect . Sitting area is clean And coffee snacks are provided while waiting More

It was an awesome day at BMW . professional employees with great personalities . Great service . Clean sitting area with coffee and snacks professional employees with great personalities . Great service . Clean sitting area with coffee and snacks More

Finance manager Angad Chhina will not respond to emails or calls inquiring about cancelling an extended warranty. Had to get another manager to pick up the call and send me a cancellation form and cc'd Ang or calls inquiring about cancelling an extended warranty. Had to get another manager to pick up the call and send me a cancellation form and cc'd Angad to fill it out, but he has yet to fill out anything or respond. Submitted complaint to BBB, we'll see what happens in a few days. More

Bobby Pham was fantastic, very helpful, knowledgeable and easy to work with. He made the experience easy and enjoyable. easy to work with. He made the experience easy and enjoyable. More