POOJA THAKUR

My wife and I purchased a pre-owned Lexus from Niello and had a wonderful buying experience. I first called Pooja Thakur for information on the car and she took care of us through the entire process. She i had a wonderful buying experience. I first called Pooja Thakur for information on the car and she took care of us through the entire process. She is a super star and made our vehicle purchase so smooth and easy, it was a huge relief, as we live 300 miles from the dealership. She was very communicative, organized and great to work with. Tim Dooley, finance manager, was also great to work with and had our paperwork wrapped up in less than a half hour. I would definitely purchase another car from Niello in the future and it's worth driving the extra mile for their excellent customer service. I will be referring all of my friends and family to purchase from Niello and especially Pooja, thank you all! More

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⭐️⭐️⭐️⭐️⭐️ We originally went to BMW just to look, but we had such an amazing experience that we ended up buying two cars! Our salesperson was absolutely wonderful. She was friendly, patient, professio we had such an amazing experience that we ended up buying two cars! Our salesperson was absolutely wonderful. She was friendly, patient, professional, and extremely knowledgeable about the cars. She took the time to answer all of our questions and made the entire experience comfortable without ever making us feel pressured. A huge thank you as well to General Manager Paul, who was amazing and worked with us to give us a great deal. The entire experience from beginning to end was excellent. I absolutely love my new BMW! I never thought I would be part of the BMW family, but after this experience, I’m so happy to be. ❤️🚗 Thank you to the whole team for making our car-buying experience so special. Highly recommend! More

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I had an excellent experience at Niello BMW Elk Grove! From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. My sales consultant was very knowledgeable, patient, and a From the moment I walked in, the staff was welcoming, professional, and genuinely helpful. My sales consultant was very knowledgeable, patient, and answered all of my questions without any pressure. The entire process was smooth, transparent, and hassle-free. They have a great selection of vehicles, and the dealership is clean, modern, and well organized. I truly appreciate their honesty and commitment to customer satisfaction. I highly recommend Niello BMW Elk Grove to anyone looking for a great car-buying experience! More

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We got really good deal from pooja she help me a lot maybe I will buy one more car soon maybe I will buy one more car soon More

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We had an outstanding experience at the BMW dealership. The staff was friendly, professional, knowledgeable, and made the entire buying process smooth, enjoyable, and completely stress-free from start to f The staff was friendly, professional, knowledgeable, and made the entire buying process smooth, enjoyable, and completely stress-free from start to finish. More

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Everything was smooth and efficient. Dealership experiences are always long but this was pleasant. Pooja has been great she has followed up with me to make sure I'm still happy. I had on Dealership experiences are always long but this was pleasant. Pooja has been great she has followed up with me to make sure I'm still happy. I had one issue that she was quick to take care of after the sale. Great all around. More

by SPEHRSON Verified Customer Verified Customer

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This by far was one of my favorite experiences at a dealership, nothing but class and excellent shown by their team. They do a great job of representing the Niello name and we thorough with all their p dealership, nothing but class and excellent shown by their team. They do a great job of representing the Niello name and we thorough with all their processes into buying a vehicle at their location. Our salesperson Poojah was so attentive and knowledgeable which made everything easier for us to get the vehicle we wanted. More

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Pooja was the most energetic, kind, loyal, friendly, person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience person to work with in a long time. I would definitely recommend her 100% to my family and friends looking into a BMW. She made the whole experience worthwhile. Her working with the finance manager, always communicating returning phone calls texts. Keeping up with updates with the whole process. I came into the BMW Niello dealership in elk Grove wasn’t even looking for a BMW AT ALL and walked out with a 2026 BMW M2. The whole experience at BMW Elk Grove Niello was over the top from the finance manager Paul to Pooja, and the sales manager, I forgot his name, but he knows who he is if he reads this. To the porters that cleaned and detailed the car exceptional! I hope you guys continue to keep Pooja there and the whole team at elk Grove BMW, it was one of my favorite experiences in my life. Out of all the dealerships that I have been to over several years they were just welcoming, no pressure from the sales guys when when I initially rolled up with my friend. The dealership was very clean very modern unlike other dealerships I have been to.. I am going to continue to go to the dealership for any other needs for my BMW M2. It was a pleasure to go to BMW NIELLO of elk Grove instead of Roseville, BMW or Sacramento.. The team at Niello BMW was nothing but the best experience in my opinion. As a field service technician myself I work with a lot of customers also so for me to be on the other side as a customer, I got a chance to see true customer service.. I hope you guys to continue to thrive and have the best team over all .. I’m super excited to be a proud first owner of a BMW, especially an M2. Thank you for all your guys’ professionalism, as well hospitality and friendliness! More

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The Niello Team did a great job making our recent purchase a positive experience. We worked with Matt, Pooja, Alejandra and Po. Each took great care of us and we’d recommend the Niello team upon look purchase a positive experience. We worked with Matt, Pooja, Alejandra and Po. Each took great care of us and we’d recommend the Niello team upon looking for your next BMW. Thanks Niello! More

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Pooja was fantastic to work with. She was professional, responsive, accommodating, knowledgeable, and personable throughout the entire process. She always stayed in touch without bein She was professional, responsive, accommodating, knowledgeable, and personable throughout the entire process. She always stayed in touch without being pushy, and her follow-up with photos and videos was incredibly helpful. At one point, negotiations became challenging regarding the purchase price and my trade-in value, and honestly, she saved the deal. Buying a vehicle in this price range comes with certain expectations for customer service and the overall experience, and Pooja absolutely delivered. I highly recommend working with her if you're in the market for a vehicle. More

by AliciaSummers Verified Customer Verified Customer

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