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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
383 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 383 reviews

May 19, 2023

Niello continues to rate #1 in my book. Marco my service representative has been very professional and has "get it done" way about himself. I love it. Thank you for making my luxury car exp More

by BANKSVIVIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco
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May 24, 2023 -

Niello BMW Elk Grove responded

We're glad to know that we're #1 in your book, Vivian! It's great to hear that Marco was so wonderful to work with, we will make sure he sees your kind words. Please do not hesitate to reach out to us if there is anything we can assist you with in the future!

May 18, 2023

Mr Amir and his team was very professional, he went above and beyond to make sure that a leave happy, I really appreciate his personality and professionalism. More

by SOLOMON_MOHABBAT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Q, and Amir
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Jun 01, 2023 -

Niello BMW Elk Grove responded

We're so happy to hear that Amir and Q went above and beyond to make sure that you left happy, Solomon! We will make sure to let Amir know that you especially appreciated his professionalism. If any questions come up in the future, please do not hesitate to reach out to us!

May 18, 2023

The BEST service department and BEST service advisor Bob Caudle!!! I won’t take my BMW anywhere else More

by dentaldivadon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Isn't Bob awesome? Thank you for trusting him and our Elk Grove team with your beloved BMW. We look forward to continuing to serve you for years to come!

May 18, 2023

Brad is very knowledgeable about my car problem . He’s very professional and very helpful. Thank you very much . More

by SURFERMAY72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Figueroa
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May 24, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to acknowledge Brad's wonderful work! We're glad to hear that he was very knowledgeable about the issue that your vehicle was experiencing. We will make sure to let him know that you mentioned him. Happy driving!

May 17, 2023

The BEST service advisor and the BEST service department! !! I will not take my BMW anywhere else!!! More

by dentaldivadon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Isn't Bob awesome? Thank you for trusting him and our Elk Grove team with your beloved BMW. We look forward to continuing to serve you for years to come!

May 17, 2023

I had great experience, customer service was awesome. I was able to get my car on time. More

by blamakorha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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Jun 01, 2023 -

Niello BMW Elk Grove responded

It's wonderful to know that your recent service visit was a great one. Please let us know if there are any BMW sales, service, or parts needs that we can lend a hand with in the future!

May 17, 2023

Bob and his crew always do an awesome job, wouldn't take my BMW's any place else! More

by Michael Harwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caufield
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Jun 01, 2023 -

Niello BMW Elk Grove responded

Thank you for trusting our team with your BMWs, Michael! We are truly lucky to have Bob on our staff here in Elk Grove. We will make sure that he and his team hear your praises. See you next time!

May 17, 2023

Always provide excellent service and get me back on the road on a very timely basis! More

by kerry.worgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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May 24, 2023 -

Niello BMW Elk Grove responded

Kerry, We're glad to know that our team always makes sure to get you in, out, and back on the road in such a timely manner! Please let us know if there is anything we can assist you with in the future.

May 17, 2023

I would recommend Niello BMW Elk Grove. I went to Niello for a vehicle check. Monica was my service advisor and she provided me with quality customer service. The vehicle check was timely a More

by Ericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Rivera
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Jun 01, 2023 -

Niello BMW Elk Grove responded

We cannot thank you enough for your recommendation, Ericka! It's wonderful to know that Monica provided you with such quality customer service from start to finish. We will make sure she sees your kind words. Happy driving!

May 17, 2023

Good customer service and knowledgeable sales person Jerome make it smooth and nice purchase experience. He was able to answer all of my questions and provided me the best service he is the G.O.A.T. More

by Ahmad Jawad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome
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May 24, 2023 -

Niello BMW Elk Grove responded

We are so lucky to have Jerome on our team here in Elk Grove, so it's great to hear that he always provides you with such smooth and knowledgeable service, Ahmad. We will make sure to let him know that you mentioned him and look forward to working with you again in the future!

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