Sales manager was rude and disrespectful.
He chastised us for trying to negotiate the purchase of the car my husband wanted. He was pushing for us to purchase other cars on the lot that my hu
He chastised us for trying to negotiate the purchase of the car my husband wanted. He was pushing for us to purchase other cars on the lot that my husband didn’t want. When we pushed for negotiations specifically for the car we came in to buy, he whispered to the sales guy then walked away. Very unprofessional.
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by VYANG82
Verified Customer
Verified Customer
Jun 13, 2026 -
Niello BMW Elk Grove responded
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Very nice staff that go out of their way to accommodate
you with sales, service or showing you to the refreshment bar. Great selection of new and used cars, if it's on another lot they will have it brought
you with sales, service or showing you to the refreshment bar. Great selection of new and used cars, if it's on another lot they will have it brought to your location (dealership)
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by STEPHANIELCOFFMAN
Verified Customer
Verified Customer
Jun 08, 2026 -
Niello BMW Elk Grove responded
We’re thrilled our staff could accommodate you with sales, service, and a stop at the refreshment bar. Tom and our team are delighted the wide selection of BMWs and our ability to bring cars from other locations made your visit convenient. Thank you for choosing us, and enjoy your BMW.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Very nice and wonderful work and liket Iam happy God
bless all of thanks for all
bless all of thanks for all
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by VIDASOROORI27
Verified Customer
Verified Customer
Nov 10, 2025 -
Niello BMW Elk Grove responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello BMW Elk Grove!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
My first BMW purchase and my salesman TOM was the best.
No pressure, he understood exactly what I was looking for and found my perfect car at another BMW dealership and had it delivered the following day.
No pressure, he understood exactly what I was looking for and found my perfect car at another BMW dealership and had it delivered the following day. The overall purchasing experience was top rate. I got an excellent trade in value for my previous car which was a bit unexpected and very much appreciated.
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by MINGRAM351
Verified Customer
Verified Customer
Sep 23, 2025 -
Niello BMW Elk Grove responded
Thanks for sharing your thoughts about your experience with Niello BMW Elk Grove. We appreciate your business and hope to see you again soon!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Salesman always a professional and treats us with
kindness. Working with Neillo BMW is always a pleasurable experience
kindness. Working with Neillo BMW is always a pleasurable experience
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by RONNIEINEG
Verified Customer
Verified Customer
Sep 14, 2025 -
Niello BMW Elk Grove responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
Very friendly staff.
Excellent customer service. They truly care about you and your vehicle and helps with any car problem you have.
Excellent customer service. They truly care about you and your vehicle and helps with any car problem you have.
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by iwuhenry5055
Verified Customer
Verified Customer
Aug 31, 2025 -
Niello BMW Elk Grove responded
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello BMW Elk Grove are glad to have you as a customer.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
I traded in my vehicle and was really happy with the
value and purchased 2025 M340i. Can’t think Niello BMW ELK GROVE enough. Everybody involved in the process was incredibly helpful and friendly. Thank
value and purchased 2025 M340i. Can’t think Niello BMW ELK GROVE enough. Everybody involved in the process was incredibly helpful and friendly. Thank you all!!
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by Faisalnazar01
Aug 22, 2025 -
Niello BMW Elk Grove responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
The staff always aims to provide the best service.
I have not had a single problem when working with them. Always very kind and thoughtful !
I have not had a single problem when working with them. Always very kind and thoughtful !
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by N.NIKOLAUS
Verified Customer
Verified Customer
Aug 11, 2025 -
Niello BMW Elk Grove responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
They have a good collection of suvs, Sales team did an
amazing job securing us the best suv at a good price. Ed Al Nasir was an excellent sales advisor.
amazing job securing us the best suv at a good price. Ed Al Nasir was an excellent sales advisor.
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by MOHANKUMAR8
Verified Customer
Verified Customer
Jul 30, 2025 -
Niello BMW Elk Grove responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131
It was a pleasant, professional experience all across the
way. Our salesman Tom was the BEST. Efficient, personable, gracious but most of all honest and respectful. Hats off to Tom
way. Our salesman Tom was the BEST. Efficient, personable, gracious but most of all honest and respectful. Hats off to Tom
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by VENETIARAPTAKIS
Verified Customer
Verified Customer
Jun 28, 2025 -
Niello BMW Elk Grove responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
David Sotomayor
Business Development Mgr.
David.sotomayor@niello.com
(916) 971-2131