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Niello BMW Elk Grove

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.8
447 Reviews
Here at Niello BMW Elk Grove, we are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
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8580 Laguna Grove Dr

Elk Grove, CA

95757

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Showing 447 reviews

June 27, 2023

Ed was great to work with! I've never been disappointed with this car dealership. More

by SHERRYLEONARD
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello BMW Elk Grove responded

It's great to hear that you've never been disappointed with our dealership, Sherry! We will make sure to pass your compliments along to Ed and look forward to working with you in the future.

June 25, 2023

I have been a customer of Niello BMW Elk Grove since their opening. They have always provided excellent customer service from service representative experts Bob & Richard. I have purchased two(2) new ve More

by Ken
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ed Alnasir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department: Bob Caudle, Richard & Marcos, Mike Sulman
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Jun 28, 2023 -

Niello BMW Elk Grove responded

We cannot thank you enough for your continued trust and support, Ken! We are so glad to hear that you and your wife are absolutely loving your new vehicles so far. If any questions come up as you become accustomed to them, please do not hesitate to reach out. We will make sure to pass your special thanks along to Bob and Richard for their continued service!

June 25, 2023

I appreciate how the dealer service representatives always responded to my emails immediately. Shout out to Trevor and Bob! More

by MUOI
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Trevor and Bob at the service department
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Jun 28, 2023 -

Niello BMW Elk Grove responded

It's great to know that you appreciate our team's consistent communication, Muoi. We will make sure to pass your special thanks along to Trevor and Bob!

June 24, 2023

Always great customer service, Bob does a good job explaining repairs and getting my car back on the road on a very timely basis More

by kerry.worgan
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 28, 2023 -

Niello BMW Elk Grove responded

Thank you for taking the time to call out Bob's great work, Kerry! We are truly lucky to have him on our team here in Elk Grove and it's great to know that he always provides you with efficient repairs and thorough explanations. We will make sure to let him know that you mentioned him!

June 24, 2023

While on a trip, we hit some debris in the road and needed a tire replaced. They were able to help and had us on our way very quickly. Very friendly team. More

by C.PAS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Sulman
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Jun 28, 2023 -

Niello BMW Elk Grove responded

So glad our team was able to step in and help you get your tire replaced quickly. We hope the rest of your journey went smoothly!

June 23, 2023

My prescription sunglasses came out missing after I got my car back from them I called they said we don’t take nothing out of the customers car but I’m 100%. I have my driving prescription sunglasses in th More

by BROADWAYAUTOSOUND
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t remember
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June 18, 2023

Bob is very professional and really takes care of his clients. Scheduling an appointment is always easy. More

by JMCC1230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 21, 2023 -

Niello BMW Elk Grove responded

Bob is truly an all-star on our team here in Elk Grove! Thank you for taking the time to acknowledge his great work.

June 18, 2023

Overall, I really like this dealership. However, their remodeling is a pain to deal with. More

by BROTHERLEOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozvaldo Cortez
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Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for your honest feedback! We apologize for any inconvenience that our remodeling caused during your recent service visit. If there are any specific concerns that we can help address, please do not hesitate to reach out to us. If not, we are working to get through the remodeling process as quickly as possible for the comfort of both our customers and staff!

June 18, 2023

Great services. Bib Caulder is an excellent service advisor. I’m really happy with the details and professionalism that Bob is providing to me as a customer. More

by TUANTRANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Caudle
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Jun 21, 2023 -

Niello BMW Elk Grove responded

We are truly lucky to have Bob on our team here in Elk Grove and it's great to hear that he provided you with such detailed and professional service. We will make sure he sees your kind words!

June 18, 2023

Fantastic service and now have a long term relationship with this dealership. Richard Mendez, Tom H. And the all dealership support teams are fantastic. More

by JONATHANLEWIS5323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Suchanek
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Sotomayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Mohammadi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Essex Salcido
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Mendez , Mike Sulman
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Jun 21, 2023 -

Niello BMW Elk Grove responded

Thank you for choosing Niello BMW Elk Grove for your recent service visit, Jonathan! We will make sure to pass your thanks along to Richard, Tom, and the rest of our team and look forward to serving you again in the future!

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