Niello BMW MINI

Quality Customer Care When We Needed It Most I was out of town on business when the phone rang. It was my wife, and she had called to say she was in a car accident. She had been hit from behind I was out of town on business when the phone rang. It was my wife, and she had called to say she was in a car accident. She had been hit from behind while driving her new Mini Countryman. She was in shock, but escaped the accident with no broken bones (the safety rating is for real). Her Mini was totaled. Just three months earlier we had worked with the best sales team in Northern California, Eddie Ocampo and Alonzo Howard, to purchase a fully loaded Countryman. It was the coolest car! The weeks following the accident were pretty depressing because my wife loved her "Maxi-Mini" and we couldn't find anything like it. If you're a Mini owner you know that there are a zillion different ways to customize a car, and, like a fingerprint, no two cars are alike. Unbeknownst to my wife I had reached out to Eddie for help. About a week later Eddie sent me an email saying, "You're not going to believe it but I found your car!" Last night we purchased our second Countryman from the best sales team in NorCal. ...And when my wife opened the door to her new Maxi-Mini there was a little stuffed bulldog to greet her. Eddie and Alonzo you guys are a class act. Niello Mini...Quality Customer Care! ...And shout out to the team at Niello Collision as well. Thanks for all your help. More

Love My Mini Bought my first Mini on 09/17/14. Had a great experience. Mark Schutten helped in any way possible to get me into my Mini. Showed me how things worked Bought my first Mini on 09/17/14. Had a great experience. Mark Schutten helped in any way possible to get me into my Mini. Showed me how things worked on it and also gave me a follow up call to check on me. Over all would do business again there. Love love my Mini! Shawn Wylie More

Love. My. Mini. ! We just leased our second Mini from Niello and Mark Schutten. We went back to see Mark, of course, because we enjoyed working with him so much the fir We just leased our second Mini from Niello and Mark Schutten. We went back to see Mark, of course, because we enjoyed working with him so much the first time. Plus, he took the time to follow up with us as we got closer to the end of our lease. Mark has a great vibe. He's professional, but funny and easy going, very attentive, but not over powering, extremely knowledgable and patient answering all my questions. As for Niello Mini (and BMW), they are fantastic to work with. Top of the line customer service, and what appears to be a bunch of very happy employees, which in turn makes happy customers. It's a fun place to be. Now that they've ruined me for all other cars, I'll definitely be back for my next Mini! And I'm sure I'll bring the bagels, again, to thank the crew for another great experience. More

Flights of Whimsical Fancy Fulfilled Kevin was attentive and reassuring throughout the whole process. He put my husband and I at ease, I ended up cracking jokes because I felt very comfor Kevin was attentive and reassuring throughout the whole process. He put my husband and I at ease, I ended up cracking jokes because I felt very comfortable. I walked out of the Niello dealership happy and feeling all fancy. His mix of professionalism and down to earth nature was a perfect fit for our car buying experience. I would highly recommend him to my closest of friends and family as I am confident that he would take excellent care of them as well. I am a proud newly minted Miniac! Thanks Kevin, you rock!!! More

my "mini" experience Mark Schutten was informative, helpful, and super to work with. Absolutely no pressure, felt very comfortable in purchasing a car from Niello Mini. Mark Schutten was informative, helpful, and super to work with. Absolutely no pressure, felt very comfortable in purchasing a car from Niello Mini. Great experience. More

Amazing Dealership I bought my first MINI this past weekend and the experience couldn't have been better. One thing that I really appreciated was that I was not hounded I bought my first MINI this past weekend and the experience couldn't have been better. One thing that I really appreciated was that I was not hounded by the salesmen when I first arrived. I was able to look around and explore the cars on the lot without the pressure from a salesman looking over my shoulder. Once I went into the building, I met Creed who was the nicest salesman I have ever dealt with. He explained all of the features on the car that I was interested in and was very knowledgeable in responding to any questions I had. He made the experience of purchasing a new car less stressful than I had anticipated. Once I began the financing process I dealt with Craig. He moved through the process quickly but made sure to answer any question I had so that I had a clear understanding of everything before we were done. I think the best part about the whole process was that I was listened to. I wasn't pressured to purchase anything that I wasn't comfortable with. This is the most professional car dealership that I have dealt with, plus, they had the best deal in my area. More

My first mini! Recently bought my first brand new car.. a mini! I worked with both Eddie and Kevin and they were both super knowledgeable and helpful. I know everyon Recently bought my first brand new car.. a mini! I worked with both Eddie and Kevin and they were both super knowledgeable and helpful. I know everyone dreads buying a new car but this place made it a surprisingly pleasant experience.. They even provided snacks :). As soon as you walk into the dealership you can tell its not like other car dealerships, everyone working there appears happy and willing to help. I highly recommend this place and Eddie and Kevin.. I'll definitely return for my next mini purchase :) More

Stellar! I just relocated from NC to CA, and decided to visit Niello to possibly trade in my 2012 Coupe and lease a new Roadster. My expectations were not very I just relocated from NC to CA, and decided to visit Niello to possibly trade in my 2012 Coupe and lease a new Roadster. My expectations were not very high in accomplishing this, but those expectations were wrong. The dealership is pristine in all regards... Customer service, allaying all tension, lack of pressure sales tactics, and, of course cleanliness. Niello believes and delivers transparency, from pricing and negotiating, to open-window service, and I cannot say enough about Kevin Powell and his courtesy, integrity and genuineness. I'm in my third Mini now, and Niello far surpassed my previous experiences. Because they are so stellar, they now have a customer for life. More

My First MINI Having never even sat in a MINI, I was THAT customer who was interested, but came with a lot of questions and worse, a lot of uncertainties. My initi Having never even sat in a MINI, I was THAT customer who was interested, but came with a lot of questions and worse, a lot of uncertainties. My initial contact with Creed via the internet was helpful, as he was quick to respond. However, the in-person experience with Kevin Powell was outstanding. He was patient and answered each of my questions, he walked around the lot showing me cars as I went back and forth on what type of MINI would best suit my needs (okay,. . . .my wants) during the hottest part of the day. We test drove two different cars, and we even took the convertible out twice! (Top up and top down, just to be sure!) He was professional but mostly he was kind and that made the scary experience of purchasing a car after 12 years, much better. More

A good experience I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train so I found the car I had been looking for online. Niello MINI had some 30 pictures available. Creed and Kevin were both very helpful. I rode the train some 700 miles to Sacramento, and Kevin picked me up at the station at 7 AM! Everyone at the dealership were/are very nice. They are giving me good follow up on agreed terms/accessories for the car. I highly recommend this dealership. More