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Niello Volkswagen

Sacramento, CA

Overview
Employees
Reviews
Vehicles
4.8
1,224 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,224 reviews

September 16, 2024

Took my car in for scheduled maintenance which was fine. However I had to bring it back because something was wrong with the infotainment system. I had to take a 1/2 day off to take it back in to get it fix More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2024 -

Niello Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, Aaron, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 15, 2024

Matt, my service advisor is very helpful, great communication during the service visit and has always demonstrated professionalism whenever I bring in my vehicle there, highly recommended! More

by benanin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

Staff was very pleasant and helpful. All my questions answered and kept me up to date with the status of my car. Jacob was very professional and a joy to work with. More

by melissaearls82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Sep 15, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

Delays in checking in, waiting for a service advisor and then during the check in. both understandable. otherwise excellent. More

by CABRALPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 14, 2024

All good. Lyft ride back to work. Great communication throughout the process. Great overall service. More

by GUITARS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Jason helped me check in and addressed all the questions and concerns that I had. He was very helpful. More

by ADDRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
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Sep 15, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Matthew is great! !!! Everything was done in a timely manner. I will receive the service department More

by lenizraelev
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2024 -

Niello Volkswagen responded

It's great to hear that Matthew was so helpful. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 13, 2024

Jacob was very nice and professional made my appointment and Lyft ride hassle free. Excellent customer service!! More

by Mzmarwise3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Jacob at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Excellent experience with this dealership! Couldn’t be happier with how things turned out for me! More

by AVETISOV22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Niello Volkswagen responded

We are very happy to hear Matthew provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 12, 2024

Travis in the service Department, was very helpful and friendly. Will be back. Thank you for helping me More

by leagleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Travis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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