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Niello Volkswagen - Service Center

Sacramento, CA

4.8
885 Reviews

885 Reviews of Niello Volkswagen - Service Center

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January 10, 2025

They couldn’t fixed my atlas problem. The airbag sign is still on at dashboard More

by k.rahmani009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Wirth
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Niello Volkswagen responded

Thank you for bringing your concerns to our attention. We understand how frustrating it can be to have an unresolved issue with your vehicle. Your Volkswagen Atlas was brought in for a PODS airbag recall, which we completed as per manufacturer guidelines. Prior to the service, we informed you that any existing airbag warning lights would need further diagnosis if they remained on after the recall work. Due to the status of your vehicle title, our policy—aligned with Volkswagen's guidelines—limits service to safety recalls only. Unfortunately, this means we are unable to diagnose or repair additional issues, as Volkswagen does not provide parts or labor warranty support for your vehicle. We apologize for any inconvenience and appreciate your understanding of these manufacturer-imposed limitations that we do not have control over. If you have any further questions, feel free to reach out. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 06, 2025

Always a great experience and Jacob is awesome service representative. I like niello vw service department a lot! More

by LOBITO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
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Jan 06, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 06, 2025

The VW dealership is really awesome! They treat you like family and are extremely friendly and knowledgeable! I had the absolute pleasure working with Travis. He cares about the customer More

by jihannoyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volkswagen responded

Jihan, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 04, 2025

Great service, professional team which is customer oriented and tool the time to explain all repairs needed or coming up as well as service performed. More

by RAULRAMIREZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Niello Volkswagen responded

Raul, It's great to hear that Ronald was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 04, 2025

Great service! Explained everything well. They had great customer service. Jacob was very helpful and kept me informed every step of the way. More

by nelukadesilva0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 06, 2025 -

Niello Volkswagen responded

Neluka, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jacob. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 03, 2025

Super friendly and was able to thoroughly explain the services that I had done on my car More

by tristahartman123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2025 -

Niello Volkswagen responded

Trista, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Great service. Appreciated the service department and knowledge. Always receive wonderful service. I love my ID4. More

by CAROLYNDAVIS4141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Carolyn, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 02, 2025

Jacob was Awesome in customer service. Car repair was great, ran perfect. Really enjoyed the experience More

by peegeez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Jacob and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

There was always great communication. He helped resolved the issue in the best possible way. More

by TWEETY_LUV_05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

January 01, 2025

Matt was responsive to all my questions and comments and proactive in bringing me any necessary documents. My only disappointment/surprise is that Niello did not clean the car as the dealer for my other More

by CHRISTIAN.FARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Niello Volkswagen responded

Thank you, Christian, for your review! We are so glad that Matt had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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