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Niello Volkswagen - Service Center

Sacramento, CA

4.8
859 Reviews

859 Reviews of Niello Volkswagen - Service Center

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September 06, 2024

The service was great! Brent was so super friendly and the service was quick. Thank you! More

by anniedoolittle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Niello Volkswagen responded

Annie, we are very happy to hear that Brent provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 04, 2024

I’m very happy with the dealership and the service they’ve provided. My car was away longer than I expected or was told it would be, which was a little discouraging. Otherwise everyone’s been amazing. More

by CCSIMMONS172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 04, 2024

Very attentive. Finished working on my car sooner than expected. They even replaced a missing wheel cover. More

by carlakimball73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Sep 04, 2024 -

Niello Volkswagen responded

Carla, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 03, 2024

I have been taking my car there for years and have always had a good experience. More

by cmyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 02, 2024

Jacob was helpful in trying to get our car repaired and provided needed information on service prior to a long road trip. We were unable to get the car completely repaired due to a part that is on back o More

by lyn.vanwinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Sep 03, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and will share your comments with the team. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 01, 2024

Jason was amazing, he got me right in without an appointment because he knew I needed help. He was very kind an accommodating throughout the process and I couldn’t be happier More

by KBAKE916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Wanner
Sep 01, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

September 01, 2024

Jacob is so nice and reliable person. I will definitely come back to Neilo VW next time as well. More

by SFUKUNAGA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 01, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Jacob's friendly demeanor and tenacity made this experience great, even though, in the end no solution was reached. More

by KCOOPER1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Aug 31, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Did a great job explaining the service and listening to my concerns. Kept me well informed on the progress of my car. More

by badgrind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 31, 2024

Jacob took care of the paperwork and the service for my car. I am happy with his kindness, and willingness to effectively lead me, as a customer, through the service process More

by IRITS79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Sep 01, 2024 -

Niello Volkswagen responded

It's great to hear that Jacob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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