Niello Volkswagen - Service Center

Always fair and trust their service. Great customer service every time I come in. Would definitely recommend their service department. Great customer service every time I come in. Would definitely recommend their service department. More

Great communication throughout the service. Travis was extremely responsive and helpful. All in all, a very positive experience! Travis was extremely responsive and helpful. All in all, a very positive experience! More

I found that my vehicle concerns were addressed when I pressed. This primarily dealt with continual coolant loss, which a replacement head gasket appears to have resolved. I do appreciate the loaner car a pressed. This primarily dealt with continual coolant loss, which a replacement head gasket appears to have resolved. I do appreciate the loaner car and use of pre-paid Uber transport to home and back. I am concerned about how VWCorporate has addressed premature rear brake pad wear on my ‘22. Taos. More

The Jetta is a good car but over the past 5 years, it was not the best experience dealing with VW dealerships in Arden or Elk Grove. not the best experience dealing with VW dealerships in Arden or Elk Grove. More

We have always had good service with Niello and the service writers have been good. service writers have been good. More

Very efficient communications throughout the process. Pleasent customer service that is so rare these days. Jason was great. Pleasent customer service that is so rare these days. Jason was great. More

Very accommodating and friendly. Keeps you apprised to progress when working on vehicle while providing either a Lyft to a location or providing a comfortable waiting envy. Offer gra Keeps you apprised to progress when working on vehicle while providing either a Lyft to a location or providing a comfortable waiting envy. Offer gratitude snacks and drinks. More

Daijah was amazing from beginning to end. Appointment went smooth and the complementary Lyft was the icing on the cake. We came all the way from Redding for services. Wouldn’t hesitate to do Appointment went smooth and the complementary Lyft was the icing on the cake. We came all the way from Redding for services. Wouldn’t hesitate to do it again next oil change. More

It's always a nice visit with the excellent staff, and getting the job done. They are super courteous and try their best to make things right. getting the job done. They are super courteous and try their best to make things right. More

Great service. Provided transportation while they worked on a recall. Would recommend Niello Service again! Provided transportation while they worked on a recall. Would recommend Niello Service again! More