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Niello Volkswagen - Service Center

Sacramento, CA

4.8
369 Reviews

369 Reviews of Niello Volkswagen - Service Center

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July 01, 2023

Had my atlas in to fix an issue with the passenger air bag. It took over a day and I was offered a loaner. Brent was great and kept me informed along the way. The loaner was great but happy to have my car More

by lamoraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Niello Volkswagen responded

Thanks for taking the time to share your 5-star experience with us. We'll let Brett know how much you appreciated him keeping you in the loop. Happy driving!

Helpful
July 01, 2023

After having a bad experience with a Vw dealer in Montana, Niello VW made us love our car again. Great service, communications and friendly competent work. More

by rob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
July 01, 2023

Brandon is very helpful man Thanks to him for his help , i wish all dealers to have employees like him More

by edomanz
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 29, 2023

My visit was great. The maintenance team and Ron are kind and very efficient. My Lyft drivers provided were awesome too! More

by alexandriaaviles
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ron
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Helpful
June 28, 2023

Excellent customer service. comfortable waiting area. Make feel like they care for their cutimers. happy for both rides. More

by samkolakaluri
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eddie Thomas
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Helpful
June 27, 2023

Good service, polite, timely. Have used this dealership for my vehicles before and am satisfied. More

by GREGORYMARTIN8721
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
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Helpful
June 24, 2023

Always great service with constant communication. Matt is very responsive. I feel that niello values me as a customer. More

by GARY99
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Wirth
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Jun 28, 2023 -

Niello Volkswagen responded

We're lucky to have amazing customers like you, Gary! Thanks for your continued business and for taking the time to write such a lovely review. We appreciate you!

Helpful
June 24, 2023

Great service and customer service. This is my second time working with Matt W. He is very knowledgeable. Appreciate the great service! More

by EVELYN.W2003
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Wierth
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Jun 28, 2023 -

Niello Volkswagen responded

We truly appreciate your continued business, Evelyn! We're lucky to have Matt on our team and we'll be sure to pass along your kind words. See you next time!

Helpful
June 23, 2023

I am extremely pleased and happy with the service I was provided with from Matt! He truly understood where I was coming from in my situation and took care of things for my car. More

by Annette
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt-service advisor
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Helpful
June 22, 2023

Great communication, love the text notifications and online tracking during service. Convenient drop off/pick up too. More

by R.G.LINDE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt, Eddie Thomas
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