Niello Volkswagen - Service Center

I haven’t really dealt with the Volkswagon department very much ., but other than the not receiving return calls . I’ve had no problem and I can't complain . They’ve been courteous and forthcoming . Have very much ., but other than the not receiving return calls . I’ve had no problem and I can't complain . They’ve been courteous and forthcoming . Haven’t pushed to do any unnecessary work that I’m aware . It’s been painless .,thank you for your assistance. More

The advisors are friendly. While waiting they acknowledge your presence and communicate their willingness to assist. While waiting they acknowledge your presence and communicate their willingness to assist. More

Jason was helpful, friendly and accommodating with getting our repairs taken care of. I've had unsatisfactory interactions with another service advisor and happy that they aren't all like he was. getting our repairs taken care of. I've had unsatisfactory interactions with another service advisor and happy that they aren't all like he was. More

Ron is very personable. The facility is impressively well-kept. I am happy to have such great service! The facility is impressively well-kept. I am happy to have such great service! More

I appreciate that all the knowledge, skills, experience, equipment, and parts are available to maintain my car. Staff is clearly there to serve the customer efficiently and on time. Explanations are thoroug equipment, and parts are available to maintain my car. Staff is clearly there to serve the customer efficiently and on time. Explanations are thorough and thoughtfully directed to the particular client. The Service advisor I have known for a number of years is the kindest. Love driving my Volkswagen and being able to do so with confidence, grateful to Niello VW More

Jacob was of great help very kind and was able to assist with all my car needs. with all my car needs. More

My Service Advisor was as good as they come, from start to finish. Thanks Jacob! to finish. Thanks Jacob! More

Delighted Niello customer here. Top notch service communication and very thorough attention to detail. Jacob was my advisor on this last round of (2 year/20K mile) service. They ne Top notch service communication and very thorough attention to detail. Jacob was my advisor on this last round of (2 year/20K mile) service. They needed to unexpectedly keep my car a little longer than I'd planned for, and offered me free two-way Lyft service, super simple to use, and fast. More

They know what they are doing, I've never had an issue bringing my car here. bringing my car here. More

Very polite but also very busy Slower than expected and did not keep me updated unless I looked myself. Had to get my own ride back as no link was sent, and because of the late finish had to return on a Sa did not keep me updated unless I looked myself. Had to get my own ride back as no link was sent, and because of the late finish had to return on a Saturday. Not a big deal but had to read the invoice myself indicating that the test ride revealed a possible problem, and no one was able to explain anything to me. This has me worried now that there is a possible bad event about to happen. Technician head something but did not reach out about getting a diagnosis. Overall, a good experience but second time in a row with a hiccup. Last time no one told me about the nail in my tire so two days after service I had a flat. Told me a note was in my file and next time around I would get $25 off. Did not see it on the invoice. Again, not a big deal. I like the dealership, and I will continue to bring my car in for service and consider a new purchase. Friendly people. More