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Niello Volkswagen - Service Center

Sacramento, CA

4.8
888 Reviews

888 Reviews of Niello Volkswagen - Service Center

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August 01, 2024

Excellent service from the Niello Volkswagen family. I have had 5 VW's and bought 3 of them form Niello VW. My last is a 2021 RLine Passat. I bring it in for regular maintenance and it such fun to drive More

by Malachi L. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Balassi
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Aug 02, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, Malachi, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 31, 2024

30,000 K maintenance - no problem scheduling for the next week. Work was done expeditiously. Excellent service. More

by lindaebrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Niello Volkswagen responded

Thank you, Linda, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 30, 2024

Representative I dealt with was professional and upbeat and gave me no hassle. Had a good experience. More

by kyle.walsh000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business, Kyle, and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 30, 2024

Great job getting me in and out for service in a timely manner especiacially since I failed to set an apt for key programming. Thank you! Staff is very professional. More

by Michaeldillon433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department, Michael! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 29, 2024

Ron and Team were great in getting me back on the road quickly after a battery debacle! Also got a recall taken care of without issue. Thanks! More

by JHintz41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear that Ron and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

This was a routine warranty check without any known problems. The dealership was extremely busy but I was quickly checked in, notified of progression of my visit and notified in a timely manner when m More

by AMAE52
Service Time
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

All recalls and service done well. I also got a free charge for the battery. More

by hansap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

I appreciate very much the effort made to find the problem I am having with my navigational system. More

by avilaamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 28, 2024

Great dealership. Fantastic associates that are knowledgeable quick to help and very fast in keeping you updated with your car. More

by LONGTIMECOMN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob, Smull
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Jul 28, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

July 27, 2024

My car was diagnosed, parts purchased and repaired so quickly. I was very happy with the service. More

by MARLETTESABIN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Smul was wonderful to work with. , Roger Bybee
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Jul 28, 2024 -

Niello Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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