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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
659 Reviews
Call Service Center (916) 245-2231

659 Reviews of Niello Volvo of Sacramento - Service Center

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August 18, 2024

Twice I’ve had my car in for 2 repairs and both times they only did one repair and said to book again for the other repair. This doesn’t work for me. More

by SCARLET0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Ott
Report | Print
Aug 19, 2024 -

Niello Volvo Cars Sacramento responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 18, 2024

Matthew always provides great service and offers. helpful suggestions. I have bought two Volvo's from Niello and I am happy with both. More

by mark.gullans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, Mark, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 17, 2024

Niello gave me Lyft rides both ways. They seemed to be very thorough in their service. More

by CATHIE488
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Cathie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 09, 2024

Edgar was so amazing. The dealership staff was incredibly helpful and my service experience was phenomenal. My car is running great! I would recommend Niello Volvo to ever More

by FAYEMEKANISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Six Stars
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Aug 10, 2024 -

Niello Volvo Cars Sacramento responded

Thanks, Faye, for sharing your thoughts about your experience with Edgar here at Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 09, 2024

Despite being understaffed, the service department provided a smooth and stress-free job on my vehicle. Kudos to Shaun, Edgar, Isahi and Erin! More

by ETSORO_STMATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar, Isahi and Erin
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Aug 10, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 07, 2024

The updated service that Ms. Ott provided was extra special and wonderful. Outstanding service and highly recommended. More

by NIKKI ESPERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Aug 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, Nikki, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 07, 2024

Service was excellent and helpful. Car runs great see you next year thanks Elizabeth Bushnell More

by dahlbush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Niello Volvo Cars Sacramento responded

Thank you, Elizabeth, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 06, 2024

Excellent communication and quality service. Service was timely and efficient. Easy drop off and pick up. Thank You! More

by gidtwins1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 05, 2024

Amy was fantastic during a troubling issue with software update. She exuded confidence and competency. More

by TBRENNAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Aug 06, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! Amy looks forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

August 05, 2024

Great service department, fast, thorough, and pleasant to deal with. Sales department not so much, why is my XC40 lease so restrictive?? More

by LDDIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Ott
Report | Print
Aug 09, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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