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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
663 Reviews
Call Service Center (916) 245-2231

663 Reviews of Niello Volvo of Sacramento - Service Center

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April 03, 2024

I was treated well just a little on the expensive side! Love the coffee and treat bar though! And Amy was fantastic! More

by PAINTCANALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
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Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words for Amy, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

The customer service has been outstanding during the purchase of my Volvo and for any routine service. I highly recommended them. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in sales from two years ago.
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Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Bill, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

Communication is fair but they worked hard to figure out what was wrong with our car More

by micheleparmley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
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Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Michael, experience. We will share your comments with Edgar and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

I like my interactions with Rick and the Niello Service team in general. Rick does a great job. The text messaging and ability to review the recommended service on a phone, tablet, or computer is a very More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rick met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento, we look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

Very efficient and pleasant to work with. No issues with car and service. Could have a more pleasant place to wait. But ok More

by DARYLLANCE345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
Report | Print
Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Daryl, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

I always get excellent help with any issue I have with my car. All my questions are answered, and explained. More

by pmmcrosby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 03, 2024

Excellent customer service…communication is definitely excellent too! Will always give rave reviews on Niello products! More

by LISALOOMER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Pane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott, Victoria Protsyuk
Report | Print
Apr 04, 2024 -

Niello Volvo Cars Sacramento responded

Lisa, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

April 01, 2024

Great facilities, great people, great service and fast. Very Happy with this dealer and I would recommend them. More

by JIMHANSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Niello Volvo Cars Sacramento responded

Jim, we are delighted to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 31, 2024

Matt is amazing and he always goes above and beyond. Matt customer service is exemplary. From the moment I walk in door I feel welcomed and at home. The lobby is clean comfortable. Thank you Niello Vo More

by rudy.lucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Niello Volvo Cars Sacramento responded

Rudy, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew and our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

March 31, 2024

Niello Volvo service is always exceptional. I was referred to Niello Volvo for service years ago. More

by NADIAKIRKMAN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2024 -

Niello Volvo Cars Sacramento responded

Nadia, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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