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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
659 Reviews
Call Service Center (916) 245-2231

659 Reviews of Niello Volvo of Sacramento - Service Center

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February 01, 2024

Attentive and honest. We have learned the hard way and now trust them to take care of both our cars. More

by robmcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 01, 2024 -

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out, Rob. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 28, 2024

Excellent service. Rick is professional and explains the services provided. The car is delivered on time and clean. More

by GEORGEG634
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2024 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Rick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 24, 2024

The service performed on my 2015 XC60 was unplanned. Matt and Co. made room in the schedule for me and took care of everything that was needed. Fabulous! Thanks More

by NDOCOUS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Team in the Service Bays
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Jan 25, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 21, 2024

Very efficient and friendly. Rick worked to get my car back as quickly as possible. More

by MAREE523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your thoughts on working with Rick and our team. We're glad to hear Rick delivered such a great experience! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 20, 2024

I love the dealership solely due to Matt Jeffrey’s continued care/service. Knowledgeable, conscientious, kind, upbeat! More

by cohengs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experiences with Matt here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 20, 2024

Rick got me in at the last minute as I was traveling a long distance the next day. He even stayed after hours so they could get my car finished up. I bought my car at Niello, but recently moved from the a More

by jpotts3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 19, 2024

Amy and Edgar are awesome! Amy is my service write however Edgar helped me when I had a flat and Amy was out. Both are awesome and hope they can be recognized. More

by TJWAGNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
Report | Print
Jan 21, 2024 -

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 18, 2024

Sean was great! Very helpful, thorough and supportive! We are glad we went to Niello. More

by hilary2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 16, 2024

Neillo Volvo staff always go above and beyond to make sure their clients are taken care of! Their customer service is excellent and we highly recommend them! More

by S_MARANVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Upton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Smith (sales), Isahi (service dept), Justin (sales manager), Brian (finance manager), Amy Ott
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Jan 16, 2024 -

Niello Volvo Cars Sacramento responded

Thank you for taking the time to leave us a five-star review. It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

January 16, 2024

Jesús, man that guy is an absolute stud. Great, professional, and kind. Best asset to that department. More

by Chuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Frey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrey Protsyuk, Jesus Tinoco
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Jan 16, 2024 -

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

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