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Niello Volvo of Sacramento - Service Center

Sacramento, CA

4.8
659 Reviews

659 Reviews of Niello Volvo of Sacramento - Service Center

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November 10, 2023

Rick, as always, does a great job and keeps me advised on what is up with my car. More

by odell-hampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 08, 2023

Great communication related to assessment of issues needing repairs and conscientiousness about time management. Very friendly and attentive. More

by FAITH.MATTERKRATZER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review, Faith! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 06, 2023

Matt J has been my Volvo service advisor for about 7 years. He is always helpful and customer service oriented. He always goes above and beyond to help. More

by LAURIES_GIRLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words for Matt, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 05, 2023

Rick is attentive, professional and honest. As are all your technicians. The lounge is comfortable too More

by LSALCEDO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
Nov 05, 2023 -

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy to hear Rick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 02, 2023

I love the treatment but prefer a courtesy vehicle so that I am not restricted. More

by BJMAXIMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Ott
November 01, 2023

Did not do service but the sales department was excellent. Everyone was very helpful and this resulted in a very fair deal. More

by LBERGLUND
Recommend Dealer
Yes
Employees Worked With
Taylor Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorgen Eiremo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Machado
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

This Volvo dealership is always helpful. Rick the service person has always been detailed in the service and what they were going to do. I appreciate him breaking everything down to me so I More

by donnaebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amy Ott
October 30, 2023

As always the service provided was handled in a very professional and friendly manner. All service issues were handled without any problems. Our vehicle was ready when promised. We are very pleased with More

by RGBRAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Dortch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victoria Protsyuk
Oct 30, 2023 -

Niello Volvo Cars Sacramento responded

We're so thankful for loyal customers like you! Thanks for taking the time to write such a lovely 5-star review and for continuing to choose Niello Volvo Cars Sacramento. See you next time!

October 30, 2023

Matt is extremely helpful. He is a good communicator, he’s honest about issues my car has had and I really appreciate the service I receive from him. He goes above and beyond a More

by OGARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Niello Volvo Cars Sacramento responded

Isn't Matt great? We'll be sure to pass along your kind words so he knows how much you appreciate the 5-star service you received from him. See you next time!

October 30, 2023

Service department is great because they keep you informed about every little thing that is going on with the car and what is needed More

by CMIGLAS237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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