Nissan of Cool Springs

Great salesperson...he listened and found what I wanted. Chase Austin did a great job of listening to what I wanted. I was not looking for a new truck as I really liked my 4WD Frontier. I was getting servi Chase Austin did a great job of listening to what I wanted. I was not looking for a new truck as I really liked my 4WD Frontier. I was getting service on my Frontier and was asked if I wanted to talk about a new Frontier and I said, "No...if I get a new truck I want a Titan!" Chase listened closely to what mattered to me and brought me a deal on a 2018 demo that was too good to pass up. Everyone was low pressure and professional. Delivery was a piece of cake. If you fear or hate the car buying process, go see Chase at Nissan-Cool Springs and you will never fear or hate it again. More

Worst experience in a lifetime This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back i This place is a joke... from the first oil change of my new Altima in which their so called factory certified technician forgot to put the plug back in and therefore the new oil ran right out and had to be put in a second time, to the water damage from clogged drain tubes that caused major damage to the interior.... to the poor work performed when replaced to the point of it interior being taken apart a second time. Then the damage of my paint while in their care for nearly three months.... and being promised a touch up kit as I wouldn’t want them to oil the chain of my bicycle at this point so I certainly wouldn’t want them messing with paint one door.... I am yet to receive the touch up kit as promised by the service manager Mark Hepler and this has been on going since September.... I would never take my car back or purchase from this dealership myself nor would I recommend it to anyone for a purchase of chewing gum if they sold it...... TERRIBLE customer experience. And terrible handling of me as a customer and my property as I have documented with photos. TERRIBLE TERRIBLE TERRIBLE. What a nightmare. More

Jennifer all the way! Since the day I purchased my 2018 Altima, Jennifer S. has been very helpful, super friendly, and she makes me feel special, the way she makes each cus Since the day I purchased my 2018 Altima, Jennifer S. has been very helpful, super friendly, and she makes me feel special, the way she makes each customer feel. She goes out of her way to help me both with little questions and things that are a bigger problem. Michael in service is also super friendly snd helpful. I'll always come back to Nissan fior service and purchase. The Service is the best!!!!!# Jason, who sold me the car is the bomb! I felt like he treated me the same as he would his momma. More

Why buy used when you can get new! There are automotive dealerships and then there is Cool Springs Nissan! Smart, modern, savvy and they have the right automobiles/trucks and the right There are automotive dealerships and then there is Cool Springs Nissan! Smart, modern, savvy and they have the right automobiles/trucks and the right sales/management staff to present them. I came in for a used suv and drove away with a 2019 Rogue! I absolutely love love love my new Rogue. This whole exciting exciting experience was made possible because of Connor Bow Tie Lewis ( best sales guy ever) and Saxon Reynolds (love him too). Finance was a great and quick experience with Scot Mitchell. I am most grateful and happy to have chosen this dealership and to have met this awesome team. Their follow up has been on point with a call from Heather to see if I had any questions. I did and she got me the right answer while on the phone. Awesome! Just want to give a huge shout out to the Cool Springs Nissan Team. LaQuita Scaife More

Bishoy is a solid sales rep Bishoy does the best thing a sales rep can do. He finds out what you are looking for and what you want to pay and figures out a way to make it happen. Bishoy does the best thing a sales rep can do. He finds out what you are looking for and what you want to pay and figures out a way to make it happen. No BS, no pitches, just relevant information to help you make the most informed decision. Will buy from him again. Manager and finance team was also very customer focused. Top notch experience. More

Great place It was a great experience from walking through the door to the finishing touches in finance. Bishoy was my salesman, he figured out my needs and got It was a great experience from walking through the door to the finishing touches in finance. Bishoy was my salesman, he figured out my needs and got me what I wanted in my budget. Austin Evans was very good as well, he worked out a great deal with the bank, got me my gap insurance and extended warranty and kept me in budget without extending my loan duration. I'd recommend this dealership to all and any. Very satisfied!!! More

Exciting They were nice and helpful. They made time go by smooth and they makse sure i had the best deal. The area is nice too. They were nice and helpful. They made time go by smooth and they makse sure i had the best deal. The area is nice too. More

Excellent Service I would like to thank Mark and his great staff. I will only take my car to Nissan of Cool Springs!! Always professional! Also like to thank JR for I would like to thank Mark and his great staff. I will only take my car to Nissan of Cool Springs!! Always professional! Also like to thank JR for keeping me update on the service!!! More

Excellent new car buying experience I was in the market for a 2018 Rogue and went to the dealership on a Sunday morning and was greeted at the door by Bishoy Rizk. It was a great experie I was in the market for a 2018 Rogue and went to the dealership on a Sunday morning and was greeted at the door by Bishoy Rizk. It was a great experience the entire process, I never felt pushed or pressured and got a very fair trade in on my car. Bishoy was super and I have been back to the dealership and he is there to help me with my questions. Austin in finance was great as well, no big pressure to buy anything else but explained everything very thoroughly. In all my years buying cars this was only the second positive buying experience I ever had. Thank you Bishoy and Austin. More

Thanks W.R. Thanks so much for all your help looking At the Nissan Murano. Really wished us could have turned into a sale either that night or next day. Thanks so much for all your help looking At the Nissan Murano. Really wished us could have turned into a sale either that night or next day. More