Nissan of Cool Springs - Service Center

Service Rep was wonderful!!! Courtney our service rep was wonderful. Couldn’t have been treated any nicer. Love Nissan of Cool Springs. I had a appointment and was in and out in a Courtney our service rep was wonderful. Couldn’t have been treated any nicer. Love Nissan of Cool Springs. I had a appointment and was in and out in a short time. More

Great customer service rep in Richard Cole. Richard Cole was very friendly, informative, and efficient. He did a great job of keeping me advised as to how my service was progressing while I was Richard Cole was very friendly, informative, and efficient. He did a great job of keeping me advised as to how my service was progressing while I was waiting. More

Very Professional Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They w Very personable and professional employees. Always attentive to the clients needs. I would recommend the service department to anyone who asks. They were fast and completed all of my service needs. More

Service done Right! It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going It is so refreshing to know that you can go to a place like Cool Springs Nissan for whatever service my Family’s Cars need and know that you’re going to get Top Notch Service every time. From the manager Mark Hepler and his staff like Jennifer Spaulding and Bob Shank I have no question in my mind that my vehicles are in the best of hands. Highly Recommend Cool Springs Nissan! More

Good service experience Called with my problem that I was experiencing. Jennifer got my vehicle fit in and repaired very quickly. She was friendly and service was good Called with my problem that I was experiencing. Jennifer got my vehicle fit in and repaired very quickly. She was friendly and service was good More

Getting it done right Jennifer is what I believe to be an asset to your company, she is very professional and took care of my needs. We had a customer at the body shop that Jennifer is what I believe to be an asset to your company, she is very professional and took care of my needs. We had a customer at the body shop that had concerns over her collision avoidance system. Jennifer got it diagnosed and repaired under warranty because the unit had failed. I brought the car in one day and it was ready the next day. E.J. Lee Body shop manager @ Autobody Advantage More

Service Above and Beyond I had an appointment for later in the day and a family emergency arose where, 1) I needed my Titan serviced way earlier, and 2) I needed to get going I had an appointment for later in the day and a family emergency arose where, 1) I needed my Titan serviced way earlier, and 2) I needed to get going quickly. Jeff (service dept) said he'd work me in and made sure I was taken care of. I got full service, including complete car wash and was on the road in no time flat. I can't thank Jeff enough for making my emergency his. More

Professional service J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! J.R. was excellent! J.R. took the time to make sure that my battery was still under warranty! Thank you for the great service! More

The cool spring Nissan service center is ridiculous!How The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark The cool spring Nissan service center is ridiculous! How can you possibly have a team grouped together with so much Synergy, from the manager Mark Hepler to Jenifer Spaulding to Bob Shank my experience of having my vehicle serviced was amazing heck I felt like I was part of a family. If you want professional, knowledgeable and friendly service Cool Springs Nissan is the place to go More

Richard exceeded my expectations! I was at Cool Springs Nissan yesterday for a routine oil change for my Maxima. Richard Cole was my Service Advisor. He was professional, friendly, a I was at Cool Springs Nissan yesterday for a routine oil change for my Maxima. Richard Cole was my Service Advisor. He was professional, friendly, and extremely helpful. One of the things I truly appreciated most about him though was when he told me I needed to change my In-Cabin Microfilter - he was not pushy about it. I told him I would do it next time and he accepted my answer. What a breath of fresh air! I can't tell you how many times I have been at a car dealership in the past and the Service Advisor has been so push regarding additional services and has refused to accept my "no". Richard and I chatted for a few minutes about his extensive experience in the car industry. I mentioned to him that my father had managed car dealerships my entire life. It was a comforting feeling to know that Richard had experience in so many aspects of the industry. Richard is a tremendous asset to Nissan Cool Springs! I had an enjoyable experience with him :) More