Nissan of Elk Grove

Today I had my Nissan Maxima serviced for brake pads, rotors and an oil change. My service advisor today was Ralph and from the very beginning he has been AMAZING! I expressed my concerns for my vehicle rotors and an oil change. My service advisor today was Ralph and from the very beginning he has been AMAZING! I expressed my concerns for my vehicle and he listened, advised and explained. Ralph explained the benefit of the complimentary Multi Point inspection and what will be checked during this process. In addition, he mentioned I will be receiving a video of the technician showing what is needed for repair on my vehicle. He kept his word because I definitely received it! He was also very responsive when I replied to the text and when I called with additional questions. Also, I love how thorough he was! I know the basics but sometimes I need to be educated and he did just that. Furthermore, when I came to pick up my vehicle (same day) he explained my invoice breakdown, what was diagnosed and resolved and the breakdown in pricing. I know it’s listed on the paper but explaining all this verbiage to a customer is important! During the process he made sure my concerns were addressed and taken care of. Ralph put me at ease and I felt that he was very honest with what is recommended when reaching a specific mileage. Overall world class customer service, excellent tone, clear detailed explanations, very courteous, polite, extremely professional, set expectations and followed through with them. Thanks Ralph! I’ll be back to service my vehicle at Nissan because of your amazing service you provided! I wish you the best with your career at Nissan. You’re a great asset to the team. Continue to keep customers happy and less stressed about vehicle repairs. I forgot to mention! I got coffee and donuts while I waited for my rental :) That was a plus at 7AM More

No pressure sales...very nice and accomodating salesman and staff. I really enjoyed the entire experience and will be a repeat customer. Thanks Edwin, Rick, Joe, and Dave for your professionalism and kindn and staff. I really enjoyed the entire experience and will be a repeat customer. Thanks Edwin, Rick, Joe, and Dave for your professionalism and kindness. More

Rick is the best salesman at nissan elk grove! I went in blind not knowing much about cars! He was very knowledgable, detail oriented, patient, friendly, and very professional during my visit there. After l blind not knowing much about cars! He was very knowledgable, detail oriented, patient, friendly, and very professional during my visit there. After looking and test driving so many cars he helped me to decide which vehicle was right for me! He worked with me through the financing process, registration, and insurance as well! Please ask for Rick if u want an honest, knowledgable, and patient sales person! More

I do not like to go to dealer ship to purchase a car. But Thomas Her was a wonderful person who made it real easy to understand my purchases and questions. He is so professional in his work. I am happy to h Thomas Her was a wonderful person who made it real easy to understand my purchases and questions. He is so professional in his work. I am happy to have had him serve me. More

Why return to Elk Grove Nissan when it was time to Why return to Elk Grove Nissan when it was time to purchase another vehicle? Because of our experience of excellence with sales and service in our p Why return to Elk Grove Nissan when it was time to purchase another vehicle? Because of our experience of excellence with sales and service in our past! Peter Phan was beyond helpful, courteous, knowledgeable, and friendly. His energy is amazing and he followed through to make sure we got everything we asked for, including a fair trade in. There are not enough glowing adjectives for Peter and the team at Nissan of Elk Grove! Terry and Tammy Williams More

This was an incredible experience! Everyone was so nice and understanding. They answered every question I had and were completely able to work with me. I would highly recommend! and understanding. They answered every question I had and were completely able to work with me. I would highly recommend! More

Salvador and Raquel wanr to thanks Edwin For been a Salvador and Raquel wanr to thanks Edwin For been a great person not just a salas rep. He always there when we need any assistant check information Salvador and Raquel wanr to thanks Edwin For been a great person not just a salas rep. He always there when we need any assistant check information, make and appointment for service or just to have a little conversation.. Best sales man any one come and see Edwin. More

Great deal, professional and courteous sales staff made my purchasing experience the best. Khanh Ho was the sales person that made the purchase a smooth and pleasurable experience. my purchasing experience the best. Khanh Ho was the sales person that made the purchase a smooth and pleasurable experience. More