Nissan of Elk Grove

It is worth a try First time buying a car for me was such a nice experience, and Maria Angulo has undoubtedly part in it !!. Maria you have my vote for employee of the First time buying a car for me was such a nice experience, and Maria Angulo has undoubtedly part in it !!. Maria you have my vote for employee of the month. More

friendly service I purchased a car with sales agent Lee Lee today. He was very helpful and friendly. Highly recommend this dealer. Ask for Lee Lee if you need a car! I purchased a car with sales agent Lee Lee today. He was very helpful and friendly. Highly recommend this dealer. Ask for Lee Lee if you need a car! More

Great Purchase of our 3rd Murano My wife and I went into the dealership knowing what we wanted and Shay delivered. she is a great representative of the dealer and Nissan product, She My wife and I went into the dealership knowing what we wanted and Shay delivered. she is a great representative of the dealer and Nissan product, She went above and beyond even staying after hours to make sure we got what we wanted and for the cost we could afford. Fantastic experience. More

Shay was great Shay was really great. As a matter of fact a neighbor stopped to look at our car and thinking of purchasing the same one so we said to talk to Shay. Shay was really great. As a matter of fact a neighbor stopped to look at our car and thinking of purchasing the same one so we said to talk to Shay. More

Best deal in 3 states! I'm an outdoor writer and have been driving the Nissan Titan XD 4x4 crew cab truck for two years now in Mississippi and Texas during Outdoor Media eve I'm an outdoor writer and have been driving the Nissan Titan XD 4x4 crew cab truck for two years now in Mississippi and Texas during Outdoor Media events to test the vehicles, and this year I finally decided I had to own one. I decided on taking advantage of the 2016 year-end sales as the 2017 models were arriving. I have a friend in Internet car sales, and he put me in touch with dealers in Arizona, Nevada and California and I put out my request for the Titan truck. I received emails and calls from at least 8 different dealers, and the very best offer that I received came from Nissan of Elk Grove, and that was after playing "hard ball" with some of them. Many thanks to the Internet Sales folks at Nissan of Elk Grove for helping to put me in my new truck. Bill Karr, Editor, Western Outdoor News More

Service on my 2016 pathfinder Took my car for its first service. I was a bit nervous because it's my new car. However, everything went good. From Eddie to Tommy. Tommy was amazing Took my car for its first service. I was a bit nervous because it's my new car. However, everything went good. From Eddie to Tommy. Tommy was amazing and got me on a extended warranty and maintenance plan. More

It was so easy! Buying a car can be such a scary process. You hear everyone warn against one thing or another about buying a car. I never thought buying a car from Ni Buying a car can be such a scary process. You hear everyone warn against one thing or another about buying a car. I never thought buying a car from Nissan of Elk Grove would be so easy. Vince was extremely knowledgeable and showed me different options. I didn't feel any pressure, almost felt like I was being helped by a friend. Dave Hidalgo and Sang Chac went above and beyond to get me approved and an amazing deal. Vu explained the entire contract to me so I fully understand everything, I left the dealership without any questions. I would highly recommend this dealership to anyone looking for a car. More

Worse customer service So I went to Nissan of ElK Grove and purchased a 2014 ford flex. This is my fourth vehicle from this dealership. After having a few issues with a mana So I went to Nissan of ElK Grove and purchased a 2014 ford flex. This is my fourth vehicle from this dealership. After having a few issues with a manager named Dave in the sales department I was hesitant to return however I did like the sales person who sold me my last vehicles. I returned hoping for better results and hopefully not have to deal with Dave the sales manager however I still had to deal with him the day that I went. This last time he really had me upset due to the problems that I face when buying my fourth car from this dealership. We went in I took my in-laws here to buy my mother-in-law who comes from Woodland A family vehicle because she watches her grandkids. We negotiated on Sunday and test drove it. When we test drove this vehicle on Sunday the car did not want to start due to a faulty battery. We told the sales person including Dave that the battery needed to be changed and that we would return Thursday to purchase this vehicle. When we returned Thursday assuming the battery had been changed since Dave said he would take care of it. We purchased the vehicle signed paperwork put the money we need to put down. We attempted to leave after signing paperwork the car still did not want to start. They attempted to charge the battery stating that the battery was dead due to sitting in the lot for too long. I then asked them to open the hood so that we can see the battery that was still in there and turns out it was the same battery from the last time. So I went to talk to Dave since he's the manager and Dave was very disrespectful acting as if the battery was dead due to our own fault or the inconvenience to him that he had to deal with A dead battery in a car that we just purchased. Dave came out to look at the car in with a very loud voice informed us that he can't do anything to help us that day. I asked him to change the battery out the same day Dave said that he would not change it out today. We asked him why can't he change it out? He said because he doesn't want to. So we wanted to make sure we heard him correctly and asked him you don't want to change it out? Or you can't change that? Dave then stated very clearly that he did not want to change the battery and he wanted to charge it instead and let us take it home to see if driving it for a little while would charge the battery up that way it was no use for a new battery. After going back-and-forth with Dave in regards to the battery he still did not change it out. The car finally started about 45 minutes later from charging it and we were able to take the car the same day. We talked with another sales person they said bring it back tomorrow and we can have a new battery for you guys to switch out. We came back the next day and there was no battery there for the car we purchased. I went again to speak with Dave regarding the battery issue. Again he was apprehensive to the fact that we were still requesting a new battery. He then stated why did you guys come so late today if you needed a new battery. I informed him that we received a phone call from the sales person that sold us the vehicle to come by today before 7 o'clock. Unfortunately I work and my mother-in-law lives in Woodland so I had to pick up the car in Woodland bring it all the way back to Nissan of Elk Grove to get this battery changed however it was before 6:40 PM. Dave did requested us to return the next day for a battery. So again I had to return the next day for another battery all the way from Woodland. I am so frustrated at the fact that I had to return three times and not get any results from this dealership. Again this is my fourth car purchased from this dealership and I am not very happy. I have to trade in my next vehicle and I am very skeptical of returning to this dealership or recommending any of my family members to ever come back to the dealership. Dave is the worst sales manager that I had to deal with at this dealership. And it's not just maybe he was having a bad day this is the third time me dealing with this guy with a bad attitude for return customers. More

Simple, satisfying, no pressure car buying experience. I came in to get a no obligation estimate on my current vehicle. I had contacted Shay online and she set up a time and date that best suited my schedu I came in to get a no obligation estimate on my current vehicle. I had contacted Shay online and she set up a time and date that best suited my schedule. Upon arrival I was greeted by Maria, she was all smiles and very friendly. I instantly relaxed and realized it was the no pressure approach that I asked. This is very rare in todays car buying experience. Maria and I started talking about my needs in a new vehicle..one thing led to another and I made the decision to buy a Nissan Rogue. I was very specific on Trim level, colors and options. Nissan of Elk Grove did not have what I wanted on the lot, Maria said no problem and got on the internet and found my perfect Rogue! Once it was ordered I had to wait awhile because the Rogue was in transit. During this time Maria was in contact with me every step of the way! Thanks Maria for all of the calls and extra time you put into my no pressure car buying experience! More

Poor customer service! Im re-editing my rating for this dealership due to a bad after sale customer service by Maria Angulo. She acts like she doesn't know me anymore and do Im re-editing my rating for this dealership due to a bad after sale customer service by Maria Angulo. She acts like she doesn't know me anymore and does not accept phone calls when i needed assistance with the vehicle that ive bought after i discovered scratches all over the place. (Brandnew vehicle was delivered at night). More