Nissan of Elk Grove

We dealt with two people: Jaik Willmon - How smart We dealt with two people: Jaik Willmon - How smart you were to have hired a young man with such a great personality. Jaik was "real", down to ear We dealt with two people: Jaik Willmon - How smart you were to have hired a young man with such a great personality. Jaik was "real", down to earth, we felt like he wasn't just trying to sell, but discover what we really needed/wanted in a new car. He answered EVERY SINGLE QUESTION we had about different vehicles. The test drive was great - he made us feel comfortable. He gave us his information just in case we have more questions. What a great experience we had - mostly because of him. Sang Chac - What a professional! He was a pleasure to deal with as well. We love this dealership, having purchased another vehicle here in 2009. They follow up, take care of us, give us a few free oil changes a year and have a great place to wait while our car is being serviced. More

My overall experience at Elk Grove Nissan is great. My salesman, Maverick America was very professional and made sure that my car shopping experience was a good one. He answered all of my questions and wa salesman, Maverick America was very professional and made sure that my car shopping experience was a good one. He answered all of my questions and was extremely friendly. Due to my experience I would recommend Elk Grove Nissan. More

I went to a couple dealers before but none like nissan of elk grove they have a awesome customer service this was my second time getting a car from them also the service department is the best i always just elk grove they have a awesome customer service this was my second time getting a car from them also the service department is the best i always just to gey help from cruz she is so nice More

I had a great experience with salesman Maverick. Would recommend him to family and friends. Look forward to doing business with him again in the near future. recommend him to family and friends. Look forward to doing business with him again in the near future. More

Vu made the entire process so easy!! I was able to get the price online, handle most of the transaction on the phone or email and then just come in to finish up the paperwork. I live a very busy life so the price online, handle most of the transaction on the phone or email and then just come in to finish up the paperwork. I live a very busy life so sitting in a dealership all day was not something I had time to do...Both him and Sang were very sensative about my timing and they made the process so easy. I normally HATE car shopping but I would go back to them anytime!! Thanks and I LOVE my new Altima SL More

Soheila was great!!She showed us all the different cars we wanted to see. Got us a great deal and she provided excellent customer service. we wanted to see. Got us a great deal and she provided excellent customer service. More

I Have Been All Around Town an this is byfar the best dealership. I dont see myself going any place else for my cars. The people are great and they work for you.. dealership. I dont see myself going any place else for my cars. The people are great and they work for you.. More

You know that sinking sense of anxiety & dread you feel pulling into a car dealership? You pull in, park, and look around before opening your car door and stepping out. You're not sure from which di feel pulling into a car dealership? You pull in, park, and look around before opening your car door and stepping out. You're not sure from which direction the sales person will emerge and commence the rapid-fire steps in your direction, but you anticipate the barrage of questions you'll be asked. All the while, secretly hoping they were all called away to a meeting, leaving you to leisurely browse the gleaming cars parked around you as far as the eye can see... Enter one amazing, young woman: Heidi Sawyer! She single-handedly made our dread fade, only to be replaced by a sense of positive anticipation of when we'd interacrt with her again. Let me explain. We were an eco-minded, green, middle-aged couple in need of a new car. The old truck (a 1997 Nissan Frontier with 415,000 miles on the original engine and purchased new by by husband) was beginning to grow tired. Neither one of us was looking forward to the car haggling, but we knew a new car was in order. Heidi's broad smile and contagious energy were such a welcome surprise! Within minutes, our shoulders, having anxiously been drawn upward to our ear lobes, had returned to their proper relaxed position. The laughter and banter that ensued made us both feel like we'd met a new friend, not a car sales person. Heidi Sawyer is Elk Grove Nissan's "LEAF Specialist" and special she is! She had answers to all our questions and explained the all-electric Leaf in terms that were clear, concise, and informative. She didn't hit us with a barrage of questions. Instead, Heidi got to know us, shared a bit about herself, laughed with us as we kidded with each other and we left Nissan with a comfortable knowledge base. Buying a new car takes time; an investment such as this is not to be rushed into. Heidi didn't try to hang on to us as the evening drew to a close and we decided to head home. In the days ahead, we would text her with Leaf questions, call her about Leaf features, and visit her at Nissan's Green Day event. When we'd made our decision to purchase the all-electric Leaf, Heidi made it a friendly, relaxing experience. The features we wanted weren't all present in the available Leafs, but with Heidi's reassurance, we waited while the vehicle that was right for us was located. She kept us informed. She remembered and asked about events in our lives that we had chatted about with her. She made us laugh. She followed through. Heidi Sawyer made buying a new car a JOY! (We never thought that was even remotely possible!) We've had our Nissan Leaf for a few weeks now. It is the greatest car and we couldn't enjoy it more! It's fun and relaxing to drive. It makes us feel good about our efforts to help the Earth. No gas, no oil changes, no smog checks - EVER! What a savings! And Heidi, well we've stopped by a few times just to say "hi" and we text back and forth about simple joys in Life. Heidi Sawyer isn't a car sales person at all. She is a bright, enthusiastic young woman who is making a positive impact on the Planet for her young daughter and children everywhere. She just happens to sell cars while doing it. Happy LEAF owners, Octavio & Kimberly Navarrete More

I visited this dealership early Monday afternoon and was properly greeted by the sales rep Maverick America. I set his expectations on what I wanted to accomplish. Maverick had a meeting and introduced me properly greeted by the sales rep Maverick America. I set his expectations on what I wanted to accomplish. Maverick had a meeting and introduced me to another salesman Rick. Rick was polite and assisted me in looking for vehicles within my budget. At that point in time I was unable to find a vehicle that would meet my needs. After looking further at other dealerships with the stereo typical "used car salesman approach". I was looking for a more specific vehicle and had found it online. I went back to Nissan of Elk Grove and spoke to Maverick due to my satisfaction with our previous interactions. He remembered my criteria I discussed with him several hours earlier and went to work to find the vehicle I found online. It was the car I have been looking for. Maverick was great, very kind and professional through the whole process. I feel he did his job as I expect it to be done and had a smile the whole time, even though I may have been a bit difficult at times. I really appreciate his time and kindness and professionalism. More

In comparison to the way we were originally treated at Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive att Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive attitude, excellence in customer service and, most of all, outstanding team work. On Wednesday evening, 5/1, Jim and I were politely greeted by Maverick (Nissan of Elk Grove) while looking at a silver 2013 370Z roadster. We really didn't have questions about the car since I had been driving a silver 2004 350Z roadster for the past several years. Maverick confirmed that Nissan of Elk Grove takes trade-in vehicles and that they could put together any sort of vehicle package if I emailed him my list of options. He then allowed me to get a feel for the interior and I was satisfied with the overall introduction of the 2013. Still, I wasn't convincing myself that I really needed to have this car and I would "get back." Maverick emailed me to thank us for our visit and to remind me to send him my list of options. On Thursday, 5/2, I spent the morning researching online options, for example, which dealership had what inventory, what I could expect to pay and with zero percent financing, how it would work in my monthly budget. I also searched KBB and Nada Guides for a price on my 2004 Z and feel I came up with a trade-in figure that would be fair to both me and the dealer. By mid-morning, I had a pretty good idea of the price I would present to them if/when I returned. On Friday, 5/3, after going back online to research other car options, > I telephoned a sales rep (Rick?) with Maita Nissan to check if the white 350Z roadster was still on their lot. It took awhile for Rick to locate it on his end because he said there was no 2013, only a 2012. (Upon subsequent research, I realized that there was only a white 2012 350Z Touring available.) Rick advised me that there was a 2012 on their lot and the price had been reduced…which would take care of the depreciation from 12/31/12 to current. It made sense and I wasn't particular about the year so I advised him of my trade-in value request and that if this deal is to happen, I want it swift and no hassles. I advised that I had already done my homework and I know what I will pay for the vehicle. I made an appointment to see him about 6:00 pm. Before we drove into Sacramento, I called to confirm that Rick would be there. Jim and I walked into Maita Nissan and were greeted "hello" and Ron, the sale rep, left us standing there alone. He walked away with some other employee (could have been a detailer) and they had a silent conversation for about five minutes. (yellow flag #1…seemed odd, getting a negative vibe.) Immediately, we had our proverbial antennae up. A special note that there were no other customers in the entire dealership to warrant this type of greeting. When Ron did finally acknowledge us, he said unfortunately Rick had some family issue to take care of so he was not there. (yellow flag #2…I specifically asked if Rick was going to be there and he had said yes.) Then finance guy, ___________, came up to greet us and finally took us out to the garage to see the vehicle. The Z was not a Touring but a base model Z. When I advised him that his website had a different vehicle listed, he answered that "they have a new computer service…." (yellow flag #3…feeling my intelligence was just insulted.) We asked to take it on a test drive and it took probably 10 minutes for them to "find the key fob." (yellow flag #4…I had an appointment and they should have been ready to go. Definitely a "slow down" tactic.) The sale went downhill from here as once we were walked into Ron's office, Ron began hand writing > the application, complaining that the internet is so slow and making an over-the-top effort to slow down our buying process. Jim Hanley was clearly irritated with the process, to say the least, and requested that they get someone to inspect the trade-in and get the deal going. Finance guy walked in and gave us the new car cost and trade-in value. He said the trade-in was going to auction, they wouldn't be making any money and we should meet him half way on the difference. (yellow flag #5…feeling like I was just lied to since I had already done my homework and I clearly was fair on the trade-in value.) When finance guy advised me that there was no zero percent finance on the 2012s, I had had enough of their old school sales tactics. I ripped up my paperwork and told everyone around that I am done with them. Meanwhile, Ron had never actually typed anything into the computer. NOTE TO MAITA NISSAN, OLD SCHOOL TACTICS DO NOT WORK ON TODAY'S BUYING CUSTOMER. PLEASE TAKE A LESSON FROM NISSAN OF ELK GROVE below. At around 9:00 pm on Friday, 5/3, we drove to Nissan of Elk Grove (from Sacramento) with a fowl distaste for dealers. We were pleasantly greeted by staff…and I make special note that there was all sorts activity going on and staff o'plenty to accommodate. While Jim Hanley approached the sales manager with our plan to put a deal together, I was immediately greeted by Toan, who assisted with my test drive, since Maverick was working with another client. Toan showed me how the "manual" transmission/hand pedal features worked and was not freaked out when I tested the car's "umph." Upon returning to the dealership, Maverick took over and started the paper process…using a computer! During this time, Jim Hanley came back with the price from Dave L (which was in line with my targeted price), the monthly payment (which was in line with my calculations) and the trade-in value for the 2004 Z (which was what I offered). While the documents were transferred to the finance department for review, Maverick give us a tour of the Nissan service dept, offered us refreshments, explained how to use service coupons, etc…always stopping to ask if we had any questions. To be honest, I believe I have never been given a tour of any dealer facility so this is a GREAT "welcome to our family" presentation. By 11:45 pm or so, after signing all the docs with Dave H, we had made an appointment for the first vehicle service and drove our new car home. On Saturday, 5/4, we drove back to Nissan of Elk Grove to follow up on some outstanding issues and to "donate" the 2004 Nissan Z car cover. We were immediately accompanied by Maverick to the parts department to purchase a new cover for the 2013 Z. As the evening before, the staff was incredibly NICE. Maverick never left our side, patiently waiting with us at the parts department until the completion of our transaction. Toan also acknowledged our presence with his friendly greeting. Maverick continued to email me throughout the week to remind me to write this review. Note to Maverick, we'll take our Starbuck's card now! And Dave H took care of an issue that was nagging at us the following week. NOTE TO MAITA NISSAN, ARE YOU PAYING ATTENTION?? More