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467 Reviews of Nissan of Elk Grove - Service Center
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July 31, 2019
Quality of service The service advisor was a helpful young man (Glenn Cabe). He didn’t try to over sell me things I didn’t need. By far the best service, beats any deale The service advisor was a helpful young man (Glenn Cabe). He didn’t try to over sell me things I didn’t need. By far the best service, beats any dealership. More
by WRX.N.GILL
Employees Worked With
Glenn Cabe
July 17, 2019
An experience First of all, I have a Mazda, not a Nissan, so I'm not sure why they asked me to give my review here, but oh well. When we bought the car, we also b First of all, I have a Mazda, not a Nissan, so I'm not sure why they asked me to give my review here, but oh well. When we bought the car, we also bought a scheduled maintenance plan for five years or 75,000 miles, whichever comes first. The last time I brought my car in to be serviced (about 8 months earlier) they told me that I had one oil change + tire rotation left on my plan and that they would give me a complimentary one as well once the plan expired. How nice of them! I took the car back into the quick lube today for my last scheduled maintenance, but it turns out that the five years was up and my plan had expired. No problem, I still had the complimentary one, right? Wrong. "We can't find any record of your plan, and we don't know anything about a complimentary oil change," they said. They called the guys over at Mazda who said the same thing. At this point, I walked over to the Mazda/Nissan building (the Mazda building is under construction) and explain the situation to the agent there. He says that he can't find my plan either and keeps me waiting for about 30 minutes while he goes in and out of his office, talking to different people and looking for my plan. Eventually, he starts getting frustrated and asks me if I "want him to pay for my oil change" to which I say "that would be nice, yes" and he replies "Well don't beat around the bush." He leaves the office again to go talk to someone, and while he is out I hear him ask "should I tell him to get lost or what?" When he returns, he tells me that I'm good to go. I just need to go back to the quick lube. When I arrive, the guy there says alright we'll go ahead and do it, as long as you leave a good review for us here, handing me a card with a URL that led me to this page (again, Nissan not Mazda). I ended up getting my complimentary oil change, so I really can't complain. Now I am here, leaving this glowing review. Overall it was a really great experience and I would love to do it again sometime. Thanks, guys! More
by leavingagoodreviewasrequested
Employees Worked With
July 14, 2019
Nissan Rogue! E.Flores has been very helpful in all my dealings with her. Very good people skills. She allows you to tell her your issue with out being that over a E.Flores has been very helpful in all my dealings with her. Very good people skills. She allows you to tell her your issue with out being that over aggressive sells person. Thanks More
by 1Kjmarina
Employees Worked With
Tommy Davis, Elena Flores
April 24, 2019
Best care ever Elena at Elk Grove Nissan is the best. She takes care of everything I need and gets me in on my schedule, which is so hectic. She is so personable a Elena at Elk Grove Nissan is the best. She takes care of everything I need and gets me in on my schedule, which is so hectic. She is so personable and make me feel like a part of the Nissan family. More
by Miss Scarlet Red
Employees Worked With
Elena Flores
April 03, 2019
Amazing Service! I have had my vehicle serviced at Nissan of Elk Grove on three separate occasions. The service has always been good but it just gets better each time I have had my vehicle serviced at Nissan of Elk Grove on three separate occasions. The service has always been good but it just gets better each time I utilize it. Larry is my service representative. I cannot say enough about how easy he has made it for me to get the warranty work I need done. I'm a very busy teacher, working long hours and with limited ability to take time off, so making arrangements to get my car serviced can be very difficult Larry is extremely accommodating, making it quick and easy to get an appointment, arranging transportation for a courtesy vehicle, keeping me notified promptly with the type of work needed and the approval of the insurance company for the work, and even offering me discounts on non-warranty work that needs to be done. I've never used a service department at a dealership that I've been happier with. It's my go to for all service now! This teacher gives Nissan of Elk Grove's Service Department an A+! More
by Pam M.
Employees Worked With
Larry Burns
February 27, 2019
Both Khan Ho and Kurt Schnell were wonderful!! Both Khan Ho and Kurt Schnell truly had my best interest at heart and it made it so stress less. Kurt understood my circumstances which are that I am Both Khan Ho and Kurt Schnell truly had my best interest at heart and it made it so stress less. Kurt understood my circumstances which are that I am semi retired and have a limited income and said he had a great person to work with me and he was right Khan Ho is amazing, totally knowledgeable of the dealer ships inventory and very zeroed in to my needs and budget. He was not in the least pushy or arrogant and was overall delightful and got me a wonderful car that was affordable. So astonished, never in all my 76 years have I had such a professional and astute sales person. And working with Shay Briggs was lovely also. More
by carolc
February 21, 2019
Great people Tommy jeff were great. Tommy was so helpful in explaining the extended warranty. He was so great to talk to as well. Will go to him for all my needs. Tommy jeff were great. Tommy was so helpful in explaining the extended warranty. He was so great to talk to as well. Will go to him for all my needs. And Jeff was energetic and so up beat about getting my car serviced and was looking out for me since he saw how much miles I put on my car. The people here at Nissan are just great!!! More
by Sonia sharma
February 13, 2019
Very helpful Peter was very nice. My English is not good, but he take his time to listen and help me out. He was patient and help answer all my question. I would Peter was very nice. My English is not good, but he take his time to listen and help me out. He was patient and help answer all my question. I would recommend Peter. Great customer service More
by SentrA
Employees Worked With
Peter Phan
January 30, 2019
Service Not only was I helped quickly, but my car service was done fast as well. Kurt Schnell and team are AMAZING. Keep up the good work. Not only was I helped quickly, but my car service was done fast as well. Kurt Schnell and team are AMAZING. Keep up the good work. More
by Coko
Employees Worked With
Kurt Schnell
January 25, 2019
I always feel so important . When I go to Elk Grove Nissan I love to go to Elaine she is so wonderful . She is full of joy . I love that girl thanks Nissan of Elk Grove to have a person like Elaine . I love to go to Elaine she is so wonderful . She is full of joy . I love that girl thanks Nissan of Elk Grove to have a person like Elaine . More
by Cat
Employees Worked With
Elena Flores
