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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,128 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,128 reviews

October 31, 2022

I had a positive experience here, everyone was very eager to help me find what I was looking for, even though it didn't end in a sale for them today. More

by abush227
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mahamadou Toure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antouan Mahrous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Spicer, Preston Harris, Orlando Reyes, Brandon Stern, Sid Mirzad
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Nov 01, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate your taking the time out to share your experience with us. You've made our day. Hopefully, we'll have a chance to work together in the future Thanks again! Paula Quick Owner Loyalty Manager

Helpful
October 30, 2022

She was very customer friendly and respected our time. The quality of service also very good this time More

by natarajahs66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

Helpful
October 30, 2022

Brian is awesome! !! Best customer service experience. This is my vehicle new home for service. More

by elizabethlouis76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
October 30, 2022

I received a recall notice on my 2016 Nissan Marano. I stopped by the dealership to make an appointment. The day before I dropped off my keys and my car was ready the next day. Everything was great. More

by MAANKER27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Helpful
October 29, 2022

I’ve had exceptional service and everyone was very considerate, attentive, polite and reassured me my Versa would be taken well care of and it was. I was very pleased and will recommend your dealershi More

by BB11274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny , Paula Quick , Donnie Washington, Kavon Smith
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Oct 31, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Nov 02, 2022 -

BB11274 responded

I was delighted to give my response & I was told to come by and I would get a free tank of gas. So I went over today Nov 2, & was told I had not been sent the correct survey. So I wanted my gas driving 12 miles. Thanks

Helpful
October 29, 2022

Excellent customer service was provided and communication was frequent and professional as expected from the agent. More

by klharp00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Helpful
October 29, 2022

Easy to get an appt. Car ready right on time and updates from Brian and follow up call when it was finished. More

by Karen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
October 28, 2022

It’s always nice to get my service done specially with Debbie she a lovely lady and very helpful I would recommend her to everyone who wants to service their car More

by MANALMMADBOULY
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Debbie here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
October 28, 2022

She was amazing! Always makes my experience the best! Debbie always goes above and beyond More

by Cydney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, Cydney, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
October 28, 2022

Orlando was amazing and helpful with everything and he made things go so smooth had an amazing experience. More

by Chasejeshaun
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Harris, Orlando Reyes, Brandon Stern
Report | Print
Oct 31, 2022 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Chase, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

Helpful
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