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Nissan of Richmond

Richmond, VA

4.5
7,118 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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11401 W Broad St

Richmond, VA

23233

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Showing 7,118 reviews

October 03, 2022

The service was excellent. I will be returning in the near future for other services. More

by vmoseley19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 02, 2022

Both Debbie and Donnie were very helpful and courteous. My experience was well worth the time because of them. More

by stirlinglasser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the glowing review! We appreciate your business! Paula Quick Owner Loyalty Manager

October 02, 2022

I was helped by Debbie she was very helpful and worked quickly. She also had my vehicle washed without me asking. More

by JADAMORRIS73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the great review! Glad to hear Debbie delivered such great service! Paula Quick Owner Loyalty Manager

October 02, 2022

I was helped promptly and the service I requested was completed in a timely manner. Service advisor is following up on a warranty issue for me. More

by E.WAUGH1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Nissan of Richmond responded

Glad you’ve had such a positive experience! We appreciate your business! Paula Quick Owner Loyalty Manager

October 02, 2022

I have appreciated the consistency and willingness to satisfy the issues within the local organization. Trademark is outstanding! More

by M. Gardner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 02, 2022

Se shxuv shxhh highs hhhs. Shhh he bbj in bsbsh sh hsbhs hhhs hhhs sh More

by wol35mar
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the 5-Star review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 02, 2022

Friendly, cooperative employees. Two hours is a little long for an oil change but the service center was very busy. More

by hawgske
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure.
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the positive review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 02, 2022

Staff very professional and facility is very welcoming. I will highly recommend family and friends. More

by sharonp61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Jeremy Kellogg
Oct 03, 2022 -

Nissan of Richmond responded

Thanks for the great review! We deeply appreciate your business! Paula Quick Owne Loyalty Manager

October 02, 2022

Check-in was quick and friendly. Before repairs were started, I was contacted by phone and the process was explained thoroughly. Great service! 😃 More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Oct 03, 2022 -

Nissan of Richmond responded

You’ve made out day!Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 01, 2022

I bought my car in for a tire rotation and oil change. I sat in the waiting room for over two hours before I saw someone came in. The person came in to help someone else, and I asked about my car, and was More

by RKYCOLEY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michelle Ross
Oct 06, 2022 -

Nissan of Richmond responded

Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

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