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Nissan of Richmond
Richmond, VA
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models.
We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,109 reviews
July 05, 2022
Quick and safe overnight drop off made the entire process comfortable and convenient. The staff kept me informed and pick up was a breeze as well. comfortable and convenient. The staff kept me informed and pick up was a breeze as well. More
by JJ1
Verified CustomerEmployees Worked With
Donnie Washington
Helpful 
July 05, 2022
Michael was the first person to greet us and made our experience great. We ended up buying a beautiful Nissan Rogue sport and we couldn’t be happier experience great. We ended up buying a beautiful Nissan Rogue sport and we couldn’t be happier More
by JH193
Employees Worked With
July 04, 2022
Asked several folks (including 2 service advisors) to make sure service knew I was waiting for my vehicle. After nearly 5 hours a keen ms Washington realized I wasn’t a drop off and was indeed waiting. make sure service knew I was waiting for my vehicle. After nearly 5 hours a keen ms Washington realized I wasn’t a drop off and was indeed waiting. Running boards out on did not match. Still waiting for resolution. Pretty frustrating day More
by Chris
Employees Worked With
C.Wright, Donnie Washington
July 04, 2022
Great people great service very reliable and make sure my vehicles are well cared for vehicles are well cared for More
by trhubb1
Employees Worked With
July 03, 2022
I took it back there twice to fix an error code on an install of a mass airflow sensor. First they told me that the computer wasn’t working because the Wi-Fi was out due to an overcast day, the next time install of a mass airflow sensor. First they told me that the computer wasn’t working because the Wi-Fi was out due to an overcast day, the next time they told me that it was something with my car‘s computer that couldn’t communicate, and I would need to replace the whole thing for an estimated $1600-$2000. I went back home, looked on YouTube, did a manual reset, and the problem has been fixed. I also have a pocket scanner, which communicates with the car just fine. They also botched taking my information when I dropped it off the second time and I had to call them to find out if everything was ready. All in all, they were very pleasant, but I have zero faith in their ability to diagnose and fix vehicles. More
by Not applicable
Employees Worked With
I prefer not to name the employees that I worked with. Please take time to review your standards with your entire team.
July 03, 2022
The Service Manager remained unavailable even though his/her service team was extremely understaffed and therefore unable to provide any basic customer service. his/her service team was extremely understaffed and therefore unable to provide any basic customer service. More
by DRDGBAKER
Employees Worked With
July 03, 2022
Brought in my car for a service that was done well and in and timely. and timely. More
by alimusabhay
Employees Worked With
July 03, 2022
Everyone is very nice in the service department and takes time to go over your invoice. time to go over your invoice. More
by mbw
Employees Worked With
July 03, 2022
Nissan provided great customer service and were very efficient and professional. Thank you nissan Richmond efficient and professional. Thank you nissan Richmond More
by gary.barksdale
