Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

Directions

Filter Reviews By Type

Showing 7,109 reviews

March 14, 2023

Danny was very friendly and kept me advised of what was being done and when I could expect to have my car back. Great service More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 14, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Donnie and our team. We're glad to hear she delivered such a great experience! Paula Quick Owner Loyalty Manager

Helpful
March 14, 2023

Mrs. Money was very nice worked with us great very pleased to have bad the time to do so with her More

by cgrammar911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manal Stephen
Report | Print
Mar 15, 2023 -

Nissan of Richmond responded

Thank you! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

Helpful
March 14, 2023

Orlando reyes took good care me come see my guy ! !! He’s the best come to Nissan of Richmond More

by meassokchea63
Recommend Dealer
Yes
Employees Worked With
Antouan Mahrous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Harris, Orlando Reyes, Brandon Stern, Parker Jackson
Report | Print
Mar 15, 2023 -

Nissan of Richmond responded

Here at Nissan of Richmond, customer satisfaction is our #1 priority. We are glad to hear you enjoyed working with Orlando, and it was a pleasure having you at the dealership. We appreciate your review! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Good follow up with Mike in sales to ensure the car we wanted was at the dealership. Happy with the purchase of our families new to us Chevy cruze More

by SC380
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Preston here at Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

The service center is absolutely terrible. They do not return calls back, they give you attitude when they feel like you are bothering them and the service manager will not handle issues. He s More

by Brycedoesit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like to discuss your experience further, then please provide me with your name and telephone number or call me directly at the number below.. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Helpful
March 13, 2023

Carmen was great, she greeted me as soon as I arrived and knew exactly who I was. She was very kind and knowledgeable about the job. She pointed me in the direction of the waiting area where I waited for my More

by Brianna McDonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Carmen and our team. We're glad to hear she delivered such a great experience! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Dealership always services my vehicle to perfection, returns my car clean and always gives me the best recommendations for upcoming service. More

by LACRYSTALRANDOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Great customer service. Carmen is right on point with what you need and very oriented with your needs. More

by DAEQUANFORREST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 14, 2023 -

Nissan of Richmond responded

Thank you so much for your kind words for Carmen and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

The work was exceptional and done in a timely fashion. The staff was awesome and I will recommend you guys to everyone who asks . Thankyou More

by BonnieBlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Service writer was great kept me informed and wore was accurate Waiting time was very reasonable More

by bebebranch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Helpful
1
...
89
90
91
...
711