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Nissan of Richmond

Richmond, VA

Overview
Employees
Reviews
Vehicles
4.5
7,109 Reviews
Nissan of Richmond is located at 11401 W Broad St, Richmond, VA 23233. Our new Nissan line-up includes: Nissan Altima, Nissan Armada, Nissan Kicks, Nissan Frontier, Nissan Maxima, Nissan Murano, Nissan Pathfinder, Nissan Rogue, Nissan Sentra, Nissan Titan, and the Nissan Versa. We buy and sell quality used cars including Certified Pre-Owned Nissans. Nissan of Richmond sells Nissan parts and accessories with a large in-stock selection. Need car service or auto repair in Richmond? Our Service Center offers automotive repair and maintenance for all Nissan models. We proudly serve Virginia and the entire Mid-Atlantic Region and are a 2020 Nissan Global Award winning dealership!!
Contact Dealership

11401 W Broad St

Richmond, VA

23233

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Showing 7,109 reviews

March 13, 2023

Excellent service. I was greeted immediately and Carmen informed me of my service contract, etc. More

by lmninva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
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Mar 13, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Carmen was fast. Efficient. And extremely professional during my whole experience. I will be returning strictly for her service. More

by HT2AUTOBODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Carmen McDonald
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Mar 13, 2023 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business and we'll pass your comments on to Carmen. Paula Quick Owner Loyalty Manager

Helpful
March 13, 2023

Past code reset or pass code reset because it's under warranty, if it wasn't under warranty y'all would have said I needed a new camera and charged a lot. This is a 2023 so I shouldn't be having any pro More

by bp645991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like to discuss your experience further, then please provide me with your name and telephone number or call me directly at 804-346-4200 x. 1000 Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

Helpful
March 13, 2023

Orlando was great, very professional, very helpful. I appreciate him for getting me into a new ride today More

by ameshasmith2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orlando Reyes
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Mar 13, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Orlando. We're glad to hear he delivered such a great experience! Congratulations on your brand new vehicle! Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

I called and made an appointment to have my tires changed four tires at 9:30 AM and reschedule d at 1:30 PM and after waiting an hour in the waiting area I was informed that my tires were not ordered and I h More

by rnnancypreston
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Mar 13, 2023 -

Nissan of Richmond responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Nancy, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

Carmen McDonald was fantastic. She kept me informed daily as to the progress taking place on my vehicle. Outstanding customer service from Carmen McDonald!! More

by PJ3195
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

Mike was a great help and greeted us outside & helped us purchase our Chevrolet suburban quickly. More

by ML136
Recommend Dealer
Yes
Employees Worked With
Michael Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

I always get good help and respect all people and mechanics are great and am pleased More

by Caroltotty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tall real sweet African American girl very very nice
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Mar 13, 2023 -

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

Excellent service, Kudos to Miss Carmen. She kepted me informed of my vehicle during this process. More

by will25rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

Helpful
March 12, 2023

Appear try and do the best when buying in line. I think some things could be looked into better ( yes hand controls) More

by DONNACOOPER22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Jackson
Report | Print
Mar 13, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

Helpful
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