Nissan of St. Augustine

The staff was great. I was scheduled to wait for the service which I knew would take a few hours. They developed a technical issue with the testing equipment. They then o I was scheduled to wait for the service which I knew would take a few hours. They developed a technical issue with the testing equipment. They then offered me a courtesy vehicle until they resolved the issue. I was able to pick my car up the next day. More

Excellent dealership. Bright and welcoming. All of the people were wonderful and able to answer any questions. Bright and welcoming. All of the people were wonderful and able to answer any questions. More

Paid for a used car, then they did their safety check. Found a bad airbag sensor. They canceled the sale, sent the car off to auction without telling me. Found a bad airbag sensor. They canceled the sale, sent the car off to auction without telling me. More

Buying experience and service experience was good. But traded car that I had purchased from them. Went in and canceled my gap coverage. I was told that I was owed money. Was told that it would take 8 But traded car that I had purchased from them. Went in and canceled my gap coverage. I was told that I was owed money. Was told that it would take 8 to 10 weeks to receive. It didn’t happen. I called to check and was told that was just for it to be processed. Then I was told that it could take up to 14 weeks. It has now been 16 weeks. I have called and finance department is busy. So I emailed and no response. Would not recommend. More

Poor service at the service department. The concierge is unhelpful and shows no concern for you, your vehicle, or the expensive warranty you paid for, despite purchasing the car from the sa The concierge is unhelpful and shows no concern for you, your vehicle, or the expensive warranty you paid for, despite purchasing the car from the same dealer. Every question was dismissed with a “I think I know the policy” attitude, followed by vague answers and being brushed off instead of actually helping. More

I have gone to the dealership for over seven years. I’ve gotten a few lease cards and my car that I have now was for me and I bought it out. I get my service at Saint Augustine Nissan. They’re very tho I’ve gotten a few lease cards and my car that I have now was for me and I bought it out. I get my service at Saint Augustine Nissan. They’re very thorough and keep my car in good shape.. also today we was there Patrick had talked to me for about over 30 minutes about the new Nissan kick was telling me different things about it. It may not be the car for me right now cause I have a 23 kick but he was very friendly and he seemed like he wasn’t pushing me to buy a car and I just appreciate his honesty and professionalism. When I am ready to buy a car or train my car in, I would definitely go to Patrick. More

I arrived to the dealership around 3 PM at the Service drive. Wait around 15 minutes to somebody come greet me at the service drive. Going with my vehicle for oil change rotate 5 o’clock vehicle is not do drive. Wait around 15 minutes to somebody come greet me at the service drive. Going with my vehicle for oil change rotate 5 o’clock vehicle is not done yet too long for a simple oil change tire rotation need to step out the game. More

First scheduled service for a recall I drove almost 2 hrs. to get there. Called the morning of the visit to confirm. When I got there I was told they were unable to do it because of a scheduled close o hrs. to get there. Called the morning of the visit to confirm. When I got there I was told they were unable to do it because of a scheduled close of Nissans computer system for update. No apology nothing. Rescheduled was told as the first the update would take 1 hr. When I got there was told by the same expressionless tech no it would take two hrs at least, they shouldn’t have told you that. While setting inside with 3 other customers, I did not join in but all 3 people complaining intensely about Nissans lack of caring. More