Nissan of St. Augustine

I read a lot of your reviews and found most were good, but I am like those people that get charged for poor work that has to be done a second time, not to mention it took a week the first visit and the ca but I am like those people that get charged for poor work that has to be done a second time, not to mention it took a week the first visit and the car is back in a week later. I’m calling Mr Barnes tomorrow to get to the bottom of this. More

Prompt and excellent service. Highly recommend. Nick was a pleasure to work with and is an asset to Nissan of St Augustine. Highly recommend. Nick was a pleasure to work with and is an asset to Nissan of St Augustine. More

Don't deal with this dealership the pricing is way off from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you were supposed to just come in and sign papers. Adding accessories that were already included on the sticker price overcharging I will not be back to this dealership More

Awesome Layne Franks was very helpful and diligent in helping me with getting my truck financed. They worked very hard for me and the staff was very friendly helping me with getting my truck financed. They worked very hard for me and the staff was very friendly More

I purchased a preowned Subaru from this Nissan last Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the ti Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the time I got to the dealership. I was in and out within 45 minutes. They offered me a great price on my trade in. Don't be afraid of the salespeople at this dealership! They are truly customer experience oriented. Highly recommend! More

Traveled 3 hrs one way to purchase a 2020 Ford Transit van and had an excellent experience. Alex Tillit (sales person) and everyone there were very professional and attentive. All the items I asked to be van and had an excellent experience. Alex Tillit (sales person) and everyone there were very professional and attentive. All the items I asked to be addressed were completed and they even delivered the van to my home. After dealing with several dealers, they were the best andI would highly recommend. More

Speedy but poor service. Service center agents are cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There wa cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There was no apology or sense of urgency to fix anything. The issue on my vehicle is still not fully resolved after 2 visits, but since they don’t care about it being fixed I won’t be returning. More

I picked out my new rogue sport on Wednesday February 24, 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Th 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Thursday, then told Friday. I picked up car on Friday. I was not shown sticker cost for vehicle, before purchasing vehicle. Never saw original sticker price after the fact as it was put in back seat. I went back to the dealer on Monday March 1, to have explananation of purchase price between window sticker and paperwork. Things went down hill from there, sales manager and manager of finance couldn’t explain things very well, they both wrote a paper with figures to set things straight and they both wrote different figures. Manager of finance said.glen the manager of sales, was new. I gave up. Need a new dealer, won’t go back there. I did see a salesman who worked at a different dealer, he explained things in 5 minutes. If i had seen sticker price when I purchased thing could have been taken care of right there. Nissan very poor at explaining. More

Purchased a vehicle on January 3 2021 still no paper work or vehicle paid for in cash. They refuse to return phone calls. They have broken every Florida state DMV laws. I will be sending my attorney or vehicle paid for in cash. They refuse to return phone calls. They have broken every Florida state DMV laws. I will be sending my attorney More

Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The last problem was they hid the license plate from my trade-in. When I asked for the plate, they ignored me until I posted a note on their review and reputation management site visible to the public. (Note I changed my review to this after the first two comments seen below.) More